Job overview

We are a friendly GP Practice in the heart of Finsbury Park looking for a Full-Time Receptionist to join our Reception Team. The hours are approximately 37.5 hours per week Monday - Friday. Experience of working in a GP Surgery and a working knowledge of EMIS Web is desirable but not essential.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job Type: MATERNITY COVER

About us - Benefits:

• On site parking
• Various NHS Discounts
• ** Due to Covid-19, initial interviews will be held over Zoom
• Job Type: Full-time
• Hours: 07:00 - 14:30
• Salary: £9.00 per hour
• Contract length: 9 months

Job responsibilities

• a. Maintaining and monitoring the practice appointment system
• b. Process personal, telephone and e-requests for appointments
• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correct service
• e. Initiating contact with and responding to, requests from patients, team members and external agencies
• f. Photocopy documentation as required
• h. Data entry of new and temporary registrations and relevant patient information as required
• i. Input data into the patient's healthcare records as necessary
• j. Manage all queries as necessary in an efficient manner
• k. Carry out system searches as requested
• l. Maintain a clean, tidy, effective working area at all times
• m. Monitor and maintain the reception area and notice boards
• n. Support all clinical staff with general tasks as requested

Person Specification

• Experience
• Desirable
• Experience of working in a GP practice or Medical environment
• Qualifications essential: GCSE grade A to C in English and Maths

Additional Requirements

• Work Experience