Job Description:

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We’re a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

OPERATIONS

We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.

DUBAI OFFICE:

Our Dubai office is located in the heart of the region's growing creative community, Dubai Design District. Nestled between some of the best homegrown restaurants and designer studios from the region. With an open concept layout, our office space encourages an inclusive and collaborative culture.

The Dubai office is made up of our diverse Middle East team across Marketing, Communications, Events, Operations, Private Client and Customer Care.

ROLE & RESPONSIBILITIES:

We are looking for full-time Customer Service Advisors to be based in our Dubai office.

This is an exciting and extraordinary opportunity to work within an international team that has almost-obsessive dedication to excellence in Customer Service.

AS CUSTOMER SERVICE AGENT, YOU WILL BE RESPONSIBLE FOR:

• Online Customer support via several channels including phone, email, and social media.
• Support of sales by being aware of current trends, styles, and availability of products.
• Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.
• Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
• Being front line voice and ears of Farfetch.

IDEAL CANDIDATE:

• Has some luxury Customer Service background, whether on the shop floor or in an online contact centre.
• Has excellent verbal and written communication skills in Arabic and English (essential).
• Possesses a genuine passion and confidence with the ability to deliver dazzling world-class Customer service by phone and email.
• Resourceful and able to work with limited supervision and able to use personal initiative.
• Positive, can-do attitude and approach to day-to-day challenges.
• Self-assured with styling abilities to provide an individual service.
• Available to work 45 hours a week and 2 days of weekend

Before Applying

Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.

Additional Requirements

• Luxury Customer Service background
• communication skills in Arabic and English