Job Purpose:

Plan and execute the administration function within the Global Contact Centre related to planning and management of the department.

Our culture and diversity

The Emirates Group has a lot in common with Dubai. The languages, cultures and ethnic backgrounds that make up our group help us innovate and grow our business in exciting ways. For example, Emirates was the first to introduce onboard showers. We also believe that the customer experience we offer is really different. And of course, safety is paramount – it’s there in everything we do. In the Middle East, dnata was one of the earliest adopters of electric ramp vehicles and ‘smart’ battery charging. We have also introduced Vaculex loading aids in Dubai, which are safer for staff and more cost effective for customers.

Job Accountabilities:

• Coordinate and manage admin activities within the Global Contact centres and be a point of contact for all sites related to the Contact Centre
• Preparation for meetings which includes but not limited to setting up meetings, minute-taking, presentations etc;
• Organising weekly / monthly business reviews for internal and external stakeholders as and when required
• Oversees leave management for management staff and ensure accurate maintenance of records through close coordination with the Resource planning team. Ensure that the system is used effectively and that any issues are addressed with the respective stakeholders.
• Update the HRDirect system with appreciation certificates awarded to staff are current and are accurately reflected
• Liaising & maintaining quotations of products through the iProc system with internal stakeholders & raising the needful requisitions in a timely manner
• Generating various reports and distributing the same to management and other relevant internal stakeholders
• Plan and assist with the execution of adhoc assignments liaising with relevant internal stakeholders and provide updates to management on the progress and of any concerns that needs escalation. Also assist with various staff issues, from meeting and supporting wherever required.

Qualifications & Experience

Experience in Airport Operations: No
Qualifications: 12 Years schooling or equivalent
Safety Sensitive Role: Yes
Leadership Role: No

Knowledge / Skills:

• Experience in an administration environment
• Should be proficient on MS packages
• Company systems (TER/ROS), HR Direct & Resource Management Systems

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section. Whatever role you are interested in, we offer a competitive total pay and benefits package. With the diverse range of the opportunities within the Emirates Group this package varies from role to role to ensure that we attract and retain the talent we need to continue our success.

The details below give a flavour of the benefits we offer for generic Dubai based roles, but please check with our Recruitment Specialists to find out which will be applicable to the role you are interested in, especially if this is outside Dubai or with dnata.

Alternatively please review the benefits in each of the specific careers sections.

Fixed Compensation for Dubai based roles

• Competitive base salary, paid tax free and reviewed annually
• Accommodation or a cash alternative
• Transport or a cash alternative

Variable Compensation for Dubai based roles

• Role specific allowances – payable to those in specialist roles or who have specialist skills
• Eligibility for the Emirates Group Profit Share scheme – an annual scheme that pays out to all eligible colleagues if the Group profit target is exceeded

Benefits (contractual)

• Medical insurance; Life insurance; Personal accident / Workmen’s Compensation – insurance to ensure you are appropriately covered for medical treatment, emergencies and accidents whilst employed by the Group.
• Education Support Allowance – assistance with the cost of your eligible children’s education in Dubai or abroad, applicable to eligible grades only.
• Annual leave – a minimum of 30 calendar days per year.
• Annual leave travel – a return ticket home each year, paid for by the Group.
• End of Service Benefit - a gratuity payment at the end of your service with the company which increases with your length of service.
• Pension Scheme – a retirement savings plan, applicable to eligible grades and nationalities only.

Benefits (non-contractual)
Emirates Group Staff Travel – enables you, your family and friends to travel the world at discounted rates on Emirates Airline and selected other airlines.

Emirates Platinum Card – enables you to benefit from discounts on shopping, dining, entertainment, services, leisure and hotels from 1000’s of retailers in Dubai and around the world.

Our initiatives

Our whole industry is committed to reducing aviation’s carbon footprint. As a group, we want to go further than that – and make sustainability and eco-efficiency the cornerstones of all group operations in the air, and on the ground. We go further than making a difference within the industry. At dnata4good, we come together to reach out and support children in need and endangered wildlife all around the world. The Emirates Airline Foundation is another way we are actively working towards creating a better world for children. We provide life-changing medical treatment, clean water and educational opportunities.

Additional Requirements

• Proficient on Microsoft packages
• Company systems (TER/ROS)