About Jumeirah and Burj Al Arab:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding.

Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters. It is one of the most Photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-in and check-out reception desks on every floor, round-the-clock private butlers and use of the hotel's Rolls-Royce fleet. the hotel's 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting Venues.

About the role:

An opportunity has arisen for Guest Service Assistant in the Telecommunication Department at Burj Al Arab.

Your duties will include the following:

• Checks suites which have requested for INCOGNITO status that it is maintained and Do Not Disturb (DND) requests are programmed and recorded on the DND sheet FO/FTC/0798 Issue 1.
• Does all necessary filing in the department and ensure proper record keeping.
• Constantly updates the white boards and notice boards with useful information for the benefit of all.
• Records all international calls (sheet FO/FTC/0584) and faxes (FO/FTC/0601) made on #35 extensions and Operator extensions. This record and related departments to be cross charged to be forwarded to the Finance Executive on the first day of the month.
• Checks the E-mail for important messages and respond promptly.
• Checks all the equipment in the department such as PCs and all software to ensure that all is in perfect working conditions.
• Records all Wake Up Calls (WUC) on the master sheet as requested by the guests and makes sure that such requests are offered timely.
• Carries out any other duties and responsibilities as assigned by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 1 year previous experience in a Switchboard or Call Center environment of any customer service provider or whose main role was to handle guests on the telephone in a service industry.
• Diploma or Certificate in Hospitality Management

About the Benefits:

This position offers a highly competitive salary package which includes: accommodation, transport to and from your place of work, uniform, laundry services, meals during working hours, You will be entitled to one return ticket to your home destination, per anniversary year, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Your career at Jumeirah

We’re passionate about service, about guests and, of course, our people. We can offer you a wide range of careers at all levels of the organisation and across the globe. You can choose to join one of our city hotels, our corporate office in Dubai, or even one of our many luxury leisure destinations. Start your Jumeirah journey today by clicking Apply button.

Why join us:

Our employees are central to our success
We foster a culture of nurturing, to motivate and develop our colleagues which in turn creates a high performing workplace.

We are guided by genuine human values
Our values serve to make us true disruptors in the hospitality industry.

We create a high-performing workplace
Careers are made at Jumeirah and we are dedicated to developing our employees.

We are recognised as an employer of choice
Thanks to our culture, work environment and HR practices we are recognised globally as a leading employer.

At Jumeirah, we truly care about our employees
We ensure we communicate, recognise, energise and support our employees so that they can advance their careers.

TRAINING & DEVELOPMENT

Offering Every Opportunity to Learn
No matter which path you take with Jumeirah, we are committed to providing training to all our colleagues, from our MBA course at The Emirates Academy of Hospitality Management to the high-quality and varied learning and development opportunities available at every step in your career.

Primary Location: United Arab Emirates (AE), Dubai
Job: Reservations & Telephones
Organization: Burj Al Arab [BAA]