Job Purpose:

Responsible for the delivery of efficient employee relation operations and support to various business areas within the group. Lead a team of advisors/partners on all employee relations matters across [Emirates/dnata]. Use internal and external insights to continuously measure and develop Employee Relations processes to ensure they are in line with company values and good practice standards.

Job Outline:

• Lead a team of Employee Relations Advisors/Partners responsible for guiding business leaders on the application and interpretation of HR policies and procedures in a fair and consistent manner that promotes positive employee relations
• Manage the day-to-day operations of the Employee Relations unit and plan the short-medium term direction of the function in accordance with the broader HR strategy to ensure optimal customer service and productivity
• Develop and mentor employees through on-boarding, open communication, training and development opportunities and performance management processes, build and maintain employee morale and motivation and ensures the team is appropriately staffed with required competencies
• Manage complex Employee Relations cases that have been escalated or assigned based on case type or other guidelines. Act as a liaison with Group Legal to address cases that may result in potential legal action
• Maintain strong working relationships that include communication and collaboration with HR Business Partners, HR Centres of Excellence, and any other relevant teams to ensure the provision of a positive and proactive employee relations service
• Design and measure key performance indicators and design and maintain operational reports as appropriate. Drive continuous improvement and service delivery excellence within the HR functional area by ensuring a well-controlled environment through effective processes, workflow, and technology.
• Forecast volumes and monitor handling of Employee Relations inquiries, and provide input into budget/resource needs.
• Develop Employee Relations KPI’s to monitor customer feedback, Operation efficiencies, team feedback
• Lead other specialist colleagues/teams within the Employee Relations Unit as appropriate (i.e. workforce management, HR Analytics & Reporting etc)

Qualifications & Experience

• Minimum Bachelor's level qualification in a related field
• Post graduate qualification in a HR specific field would be considered an asset
• Progressive experience in a HR role
• In depth knowledge of employment relations practice
• Customer focused with an understanding of how to design and manage services that reflect and deliver against a wide range of customer needs
• Ability to build relationships and communicate at all levels within an organisation
• Flexible approach to problem solving, balancing policy, best practice, legal and business issues to provide pragmatic solutions
• Insight driven and at ease with data and analytics to demonstrate impact and return on investment
• Inspiring leader with an ability to engage their team and the wider organisation
• Ability to set up and manage projects in a live environment
• Able to use initiative and take responsibility with a positive can-do attitude to deliver effective results
• Self-motivated with an intellectual curiosity, a strong growth mindset and the desire to constantly improve

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website.

Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section. Whatever role you are interested in, we offer a competitive total pay and benefits package. With the diverse range of the opportunities within the Emirates Group this package varies from role to role to ensure that we attract and retain the talent we need to continue our success.

The details below give a flavour of the benefits we offer for generic Dubai based roles, but please check with our Recruitment Specialists to find out which will be applicable to the role you are interested in, especially if this is outside Dubai or with dnata.

Alternatively please review the benefits in each of the specific careers sections.

Fixed Compensation for Dubai based roles

• Competitive base salary, paid tax free and reviewed annually
• Accommodation or a cash alternative
• Transport or a cash alternative

Variable Compensation for Dubai based roles

• Role specific allowances – payable to those in specialist roles or who have specialist skills
• Eligibility for the Emirates Group Profit Share scheme – an annual scheme that pays out to all eligible colleagues if the Group profit target is exceeded

Benefits (contractual)

• Medical insurance; Life insurance; Personal accident / Workmen’s Compensation – insurance to ensure you are appropriately covered for medical treatment, emergencies and accidents whilst employed by the Group.
• Education Support Allowance – assistance with the cost of your eligible children’s education in Dubai or abroad, applicable to eligible grades only.
• Annual leave – a minimum of 30 calendar days per year.
• Annual leave travel – a return ticket home each year, paid for by the Group.
• End of Service Benefit - a gratuity payment at the end of your service with the company which increases with your length of service.
• Pension Scheme – a retirement savings plan, applicable to eligible grades and nationalities only.

Benefits (non-contractual)
Emirates Group Staff Travel – enables you, your family and friends to travel the world at discounted rates on Emirates Airline and selected other airlines.

Emirates Platinum Card – enables you to benefit from discounts on shopping, dining, entertainment, services, leisure and hotels from 1000’s of retailers in Dubai and around the world.

Our culture and diversity

The Emirates Group has a lot in common with Dubai. The languages, cultures and ethnic backgrounds that make up our group help us innovate and grow our business in exciting ways. For example, Emirates was the first to introduce onboard showers. We also believe that the customer experience we offer is really different. And of course, safety is paramount – it’s there in everything we do. In the Middle East, dnata was one of the earliest adopters of electric ramp vehicles and ‘smart’ battery charging. We have also introduced Vaculex loading aids in Dubai, which are safer for staff and more cost effective for customers.

Our initiatives

Our whole industry is committed to reducing aviation’s carbon footprint. As a group, we want to go further than that – and make sustainability and eco-efficiency the cornerstones of all group operations in the air, and on the ground. We go further than making a difference within the industry. At dnata4good, we come together to reach out and support children in need and endangered wildlife all around the world. The Emirates Airline Foundation is another way we are actively working towards creating a better world for children. We provide life-changing medical treatment, clean water and educational opportunities.

Additional Requirements

• Experience in a HR role
• Employment relations practice