The Job Opportunity

Make a difference every day.

The main purpose of this position is to provide pragmatic and pro-active day-to-day employee relations consulting/guidance for Serco People Managers, covering all areas of the employee lifecycle including performance, disciplinary, grievances, maternity/paternity, absence, restructuring, etc. You will manage cases successfully from beginning to resolution within the area of responsibility. Ensure complete query resolution and timely closure of cases.

Key accountabilities:

• Provide a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resources issues, employee life cycle procedures and policies consistent with employee standards, legislation and guidelines.
• Analyse people related metrics, data and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business, engaging in monthly calls/meetings with the HRBPs
• Provide effective advice to ensure that people management policy and guidance are in line with employment law, case law and best practice
• Interpret and evaluates human resources operational guidelines and policies in relation to people related activities within the employee life cycle.
• Work with People Services and Shared Service management teams to agree and implement strategies that support business objectives
• Provide support in the delivery of people management training, restructures, final settlements, people transitions, organisational design and downsizing where required

What we are looking for in our candidates:

• Have an up to date understanding and application of employment law and HR best practice.
• A commercial and pragmatic approach to providing HR solutions.
• Confident operating within a client-facing environment.
• Relationship Management Skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations.
• Ability to apply judgement to individual cases, make decisions and manage risks
• Able to travel and work remotely on occasion as required

Specific requirements:

• Excellent generalist/operational HR experience at HR advisor, HR Business Partner level or equivalent.
• Practical experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases and complex case management.
• Experience of HR in the Middle East environment would be helpful.
• Experienced at coaching/influencing managers.
• Degree or equivalent (a recognised HR qualification (CIPD or equivalent) is preferred)
• Fluent in Arabic Language - spoken and written

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Our Culture and Values

Our culture is based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviours and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organisation.

Our values need to be lived every day, used to help us work through any challenges we may face and help us recognise and celebrate our achievements. They guide us in our dealings with colleagues, customers, suppliers, partners, shareholders and the communities we serve.

It is important that we hold ourselves and others accountable for our values every day and have defined a set of behaviours that are expected from all of us. They describe how our behaviours bring Serco’s values to life.

There are also some additional expectations for those of us who have a responsibility for managing people as well as our leaders.

Our Business

We are a large company working in many parts of the world. As a result, we have a considerable impact on society, the economy and the environment. We want that impact to be beneficial. We want to make a positive difference to people's lives.

That means living our values and living by our standards everywhere. And treating the environments we work in and the people we work among with care, respect and thoughtfulness.

Our business integrity depends on your integrity. We rely on you to do what’s right, and protect our reputation.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Take pride in what you do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

Additional Requirements

• HR Business Partner level
• Fluent in Arabic language
• Relationship Management Skills