Job summary:

As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer.

At Apple, you’ll share in a commitment to perfection by working with world-class managers, all with one unified vision – creating innovative products that delight customers. Finance is about “fuelling innovation”. We do this by hiring quality individuals with integrity, personal accountability, partnership, excellence, and can-do thinking. If you exemplify our values and want to be part of something big, contact us today.

Key Qualifications

• Strong interest in technology, particularly Apple products, and agility at learning new products and features.
• Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
• Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.

Description

• As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions.
• Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them — advising, selling, and even setting up their new products.
• You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members.
• Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions.
• Your success is measured by team and individual productivity as well as overall store performance.
• You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.

Additional Requirements

• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.
• You reassure customers when delivering product diagnoses and potential solutions.
• Multilingual ability is a plus.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

How We Work

Apple’s most enduring design may be Apple itself.

Apple is organised by functional specialties rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software, and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.

Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.

Inclusion

Everybody in.

Diversity includes. Inclusion empowers. And when we bring everybody in, we can do the best work of our lives together. That’s why we continue to strengthen our long-standing commitment to efforts such as inclusive hiring and development and equitable pay for all.

Our values are part of everything built here — including careers.

Accessibility
Technology is most powerful when everyone can make their mark.

Education
Education is the great equaliser and a powerful source of opportunity for all.

Environment
Our goal is to leave the planet better than we found it.

Inclusion and Diversity
We’re committed to making Apple more inclusive and the world more just.

Privacy
We design Apple products to protect your privacy and give you control over your information.

Racial Equity and Justice Initiative
This is a long-term effort to help ensure more positive outcomes for communities of color.

Supplier Responsibility
We believe in a safe, respectful, and supportive workplace for everyone.

Additional Requirements

• Strong interest in technology
• excellent time management skills