Role description:

Uptime Solutions is the breakdown co-ordination service for Volvo and Renault Trucks. In our Rugby office we are responsible for the UK, France, Spain and Italy.

*This role is a temporary contract via agency with the potential to go permanent.*

You will be the point of contact for each case, receiving calls from Drivers and assessing where they are located, noting down key details into the case management system. You will then contact the nearest dealership to request assistance from a Technician, process payments and warranty checks. You will also liase with the Uptime team in Gent, Belgium for assistance where required.

Shift pattern
We operate between the hours of 6am and 11pm and work on a 4 week rotation of early or afternoon shifts, Mon-Fri only.

Week 1: 6:00-14:30
Week 2: 14:30-23:00
Week 3: 7:00-15:30
Week 4: 14:00-22:30

THIS IS US, YOUR NEW COLLEAGUES

On each shift for the Rugby South team there are up to 11 of us covering 3 different countries, France, Spain and Italy. We speak a mixture of languages and come from all across the world including Europe, South America and Africa. We like celebrating our diversity and regularly share our favourite foods at Fika (Swedish for coffee and cake time!) We have an open plan office with desks that allow you to stand or sit while you work.

• Take over active cases at the beginning of a shift
• Assure proactive follow up of open cases
• Take incoming calls as a priority
• Communicate effectively and proactively will all parties to co-ordinate the breakdown service
• Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines – standards
• Escalate cases according to the escalation process
• Ask customers and dealers questions repairing dealer in order to provide the right information to the relevant parties
• Correct when possible or report inaccurate/incomplete information when discovered within databases or systems

WHO ARE YOU?

• You will feel confident communicating over the phone in at least 2 languages French being the main, followed by either Spanish or Italian.
• You will have a good understanding of computer systems and have experience in customer service either in an office environment, hospitality or similar.

ARE WE THE PERFECT MATCH?

• In this role you will receive 4 weeks of training including classroom sessions and shadowing other team members to make sure you are confident in the role.
• We will help you develop the skills you need to progress at Volvo Group and with access to an international business who knows where that could take you!
• We offer a competitive salary and lots of benefits including 6% shift bonus, cycle to work, health care, pension, annual bonus, discount on Volvo and Renault cars and 25 days holiday.
• We speak your language! Come and join the #VolvoFamily, apply today and if successful we will invite you to an initial telephone assessment.

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Organisation: Volvo Trucks
State / Province: Warwickshire
City / Town: Rugby
Employment / Assignment Type: Temporary
Travel Required (maximum): No Travel Required
Functional Area: Aftermarket

Volvo Careers

For every person who wants to make a real difference to society, the transportation business is where you want to be – now and in the coming years. Sustainable and efficient transport and infrastructure solutions are essential for any society to prosper. Every day and across the globe, our trucks, buses, engines, construction equipment and financial services make modern life possible. With major technological paradigm shifts ahead, that will completely change the way we live, there have never been more exciting times working in the transport industry.

Working at Volvo Group

Every day, we are working with some of the sharpest and most creative brains in our field to be able to leave our society in a better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness and empowerment where each one of us regardless of gender, race, age, abilities or background, can give their very best.

Interested in joining us?

Our Job Areas
Imagine yourself working with some of the sharpest and most creative brains in the transport an infrastructure industry, developing cutting-edge technologies and sustainable transport and infrastructure solutions that will change the future of society. As part of Volvo Group, you are part of the larger picture. Find the right place for you.

Recruitment Process
There are many ways to start a career, and your career at Volvo Group starts with our recruitment process. For us, it is important that every recruitment is a perfect fit for everyone – you and us both. Our hiring process steps are designed to ensure just that.

Our Company Culture
Our people make up our strong culture rooted in almost a century of history. It is what sets us apart. What is it like working at Volvo Group? People are passionate. They are prepared to work hard to make our customers win, and ultimately to make a difference to society - for real.

Be part of a company with a purpose
Innovations within transport will reshape the cities of tomorrow. Automated driving, electromobility and connected vehicles will allow quieter, cleaner and safer megacities to grow and prosper. For us at Volvo Group, technology means the aspiration to move forward, constantly working together to improve and do better.

Sustainability
The choices we make today define the world we live in tomorrow. Climate change, population growth and increasing urbanisation are shifting the landscape and expectations on transport and infrastructure. In all we do, we need to consider how to reduce climate impact, use the world’s resources and conduct business responsibly. Our sustainability approach is divided into three areas: Climate, Resources and People.

Are we a good match for you?

Career Development Do you dream big? We do too and will help you reach your career development goals. When joining Volvo Group, more than a job you get a career and the freedom to be who you want to be. As a global player, we can offer you a whole world of Volvo career opportunities to explore across our 12 brands, the 190 markets we operate in, and across different functions and roles.

Diversity & Inclusion
We create an environment where you can bring your true unique self to work every day. Because we know when each one of us gives our whole selves, we all receive more. We boost our performance with better decision making and cutting-edge innovation. We are better at listening to and connecting with our diverse customer base.

Health & Wellbeing
Caring and being cared for is an important part of our culture. That mentality is what makes the Volvo Group family strong and capable of continued success. We offer a wide range of measures to ensure that our family of employees stays healthy and feels cared for.

Salary & Benefits
We strive for a clear, transparent and straightforward compensation approach motivating you to contribute to the growth of our company. You receive a competitive base salary that you can boost through your strong individual performance. You may also benefit from variable pay linked to collective targets. But financial recognition is only one part of your total package. We also offer solid benefits aligned to what brings most value in your country.

Global Presence
Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment as well as marine and industrial engines. We also provides complete solutions for financing and service. We employ almost 100,000 people. Close to 140 nationalities are working within the company. We have production facilities in 18 countries, and sell our products in more than 190 markets around the world. Our headquarter is located in Gothenburg, Sweden.

Additional Requirements

• Fluent in French
• Fluency in Spanish language