About the Job:

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

An opportunity has arisen for a Sommelier to join the Bastion Restaurant in Jumeirah Beach Hotel.

The main duties and responsibilities of this role:

• Identify, recommend and upon approval implement the beverage service to the assigned outlet(s) to ensure that services are in line with policies and procedures of the Group and the relevant Outlet.
• Promote a beverage concept in line with the F&B outlet theme and value proposition to stay different and propose services that compliment and engage the outlet clientele
• Remain up to date in industry standards, practices, and trends internationally and assesses own area of responsibility against these to make recommendations and implement improvements to remain at the forefront of hospitality services
• Provide training to F&B team members on existing and new products, sales techniques, and other required training to uphold quality, execute the business plan as identified and maintain the utmost customer experience for patrons
• Ensure that the correct beverage protocols are followed during guest visits, offering, recommending, and preparing beverages according to the agreed standards, promotions, and recipes to fulfil their dining experience
• Manage stock holding and administration for beverage within the outlet(s) to always ensure availability and monitor customer activity/trends to identify sell-up opportunities
• Manage the set-up of the outlet before each service to ensure that the outlet is prepared to serve, and the customer experience is not stalled or affected
• Maintain an expert level of understanding of all beverages including style, type, origin, strengths, accompaniments, and pairings in order to train staff, assist guests, up-sell where appropriate and ensure that guests experience the “ultimate experience”
• Maintain customer satisfaction through the provision of high-quality beverage services and ensures the swift and efficient resolution of customer complaints
• Review suggestions, feedback and implements corrective actions to respond to customer needs and maintain customer satisfaction and loyalty
• Benchmark and keep track of competitor activities including promotions and offers to remain aware of the competitor landscape
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests
• Implement approved departmental policies, processes, and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence
• Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement

Location: Dubai, United Arab Emirates
Contract type: Full-time, Indefinite
Start Date: As soon as possible

Why join us?

Transforming The Way Luxury Is Defined

Our employees are central to our success
We foster a culture of nurturing, to motivate and develop our colleagues which in turn creates a high performing workplace.

We are guided by genuine human values
Our values serve to make us true disruptors in the hospitality industry.

We create a high-performing workplace
Careers are made at Jumeirah and we are dedicated to developing our employees.

We are recognised as an employer of choice
Thanks to our culture, work environment and HR practices we are recognised globally as a leading employer.

At Jumeirah, we truly care about our employees
We ensure we communicate, recognise, energise and support our employees so that they can advance their careers.

Working With Us

Build a career in luxury hospitality with Jumeirah and join a culture that will empower you for years to come

• At Jumeirah we recognise that our employees are central to our success. Our culture reflects and reinforces this.
• We are guided by our HEART service philosophy; we promise our guests genuine Human interaction, which is Engaging, Attentive, Responsive and Thoughtful.
• We equip our employees with the tools, trust and help they need to enable them to deliver on our promise to our guests, every single day, in every single moment.
• We look for people who can adapt to the fast-moving pace of hospitality, while still being able to deliver service beyond guest expectations.
• We are truly service-oriented; you’ll be an integral part of something bigger, belonging to a team of like-minded people.
• Careers are made at Jumeirah, with opportunities for you to grow within the global Jumeirah community. The sky's the limit.
• At Jumeirah, you will work with world class hoteliers, experience unparalleled career opportunities, enjoy a high-performing team environment and have the chance to gain deep expertise, whilst being provided with a home away from home experience.
• Our rituals create fun and happiness. Our dignity and approach to hospitality is truly Arabian.
• If you are interested to be a member of the Jumeirah family, please click here to see a list of our current vacancies.

Additional Requirements

• expert level of understanding of all beverages