Job Description:

American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience.

It is our mission to become essential to our customers by providing differentiated products and services. To accomplish this, we must make Membership come to life every day.

As we continue to enhance our value propositions for our most premium customers, servicing plays an ever-increasing critical role. Our Centurion Card Members are global citizens, American Express strives to deliver a consistent and world-class servicing experience across our global footprint.

The London Destination Manager is responsible for elevating Centurion Membership and deepening Membership engagement, globally, by creating unique experiences backed by their local, premium expertise. The London Destination Manager will report into the Global Centurion Experience Manager and will support our Membership Executives and Relationship Managers with driving the health of their portfolio for CMs travelling to their host city.

The London Destination Manager will be a local specialist in all aspects of luxury lifestyle including dining, retail, arts and entertainment and bespoke tours. The perfect candidate for the role is a trend-setter with strong professional relationships in the luxury and hospitality space. They’re excited to leverage these relationships to elevate the Centurion Membership experience and partner closely with Membership Executives and Relationship Managers to deliver on the Centurion Membership promise.

The London Destination Manager will be a key player in supporting enterprise goals through the lens of Customers, Shareholders and Colleagues through the following responsibilities:

• Provides tailored, consultative servicing to Centurion Members by way of their Membership Executive/Relationship Manager
• Partners with servicing teams to drive and scale engagement opportunities
• Creates elevated, differentiated local experiences that only Membership can unlock
• Develops and manages relationships with local luxury suppliers to enable the Centurion value proposition
• Delivers unparalleled premium local level expertise to servicing colleagues globally
• Stays ahead of the curve for our Centurion Members by targeting the latest trends in London including new restaurant openings, theatre, shopping, and museums
• Leverage internal and external network to drive business goals
• Collaborates with internal strategic teams to enable value-add to CM experiences and our colleagues
• Consistently demonstrates thought-leadership and actively collaborates with global team

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Amex Flex:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Considered candidates must have the following qualifications:

• Strong knowledge and passion of the city of London (Art, Music, Sports, Dining, Events, Theatre, Fashion, etc.)
• Excellent verbal and written business communication
• Proven interpersonal and client consultation skills
• Creative, with the ability to combine best practices with new ideas to create compelling experiences for customers to deepen their engagement
• Comfortable working with global teams bringing collaboration and inclusivity to the forefront
• Highly organised with strong attention to detail
• Ability to work within a global team of highly motivated individuals
• Must be comfortable servicing in an in-person environment when required
• Can build strong relationships with internal and external partners that drives memorable experiences for our Card Members
• Highly self-motivated and able to work without direct supervision
• Comfortable working as part of an evolving team and embraces change

Preferred Additional:

• Fluency in another language is appreciated (Japanese language)
• Experience in Operations & Customer Servicing with an expert understanding of the luxury space

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Life at American Express:

Winning as a team by backing each other

• Bring your talents and strengths to the team, and let’s create a meaningful career journey that’s unique to you.
• Support for the whole you at every stage of your career.
• We back our colleagues with programs and benefits that help support each stage of your career and life.
• Work healthy, work happy. Our focus on holistic well-being puts your mental, physical and financial well-being front and centre.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Free access to global on-site Healthy Living Wellness Centres.
• Free and confidential counselling services through our Healthy Minds program.
• Annual incentive awards based on individual and company performance.

Additional Requirements

• Fluency in Japanese language (reading / writing)
• Strong knowledge of London