ABOUT US

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Working within the Training department, your role will be to assist on Training administrative and day-to-day tasks.

Your main responsibilities are:

Reporting to Dubai Duty Free Boutiques Manager, you will act as a strategic partner for both Concourse A and Concourse B boutiques. With a creative and constructive mindset, you will act as an engaging and inspiring force in driving the business as a whole, guaranteeing the Chanel brand image and ensuring the deployment of the Chanel strategy in the boutiques.

Combining courageous leadership, ownership and a strong results orientation and business acumen, you will develop the individual’s potential, excellence of the customer experience of your team and pave the way for success of the boutiques on quantitative and qualitative levers.

Managing a team of Sales Managers

• Ensure the teams proper understanding and deployment of the House's strategy
• Effectively manage the Sales Managers, ensuring efficient collaboration and synergies within the team
• Maximise the potential of the individual, define the priority actions of individual skills development and monitor them while ensuring regular communication to the Boutiques Manager
• Coach and mentor the team in order to reach their full potential through prompt feedback on results and competencies

Being a strategic partner to Boutiques Manager

• Act as a strategic partner to the Boutiques Manager on key projects and strategy implementation
• Represent Boutique Management in absence of the Boutiques Manager
• Build relationships within the retail community to enrich competitor insight and communicate with Boutiques Manager key information

Driving the business

• Ensure excellency in terms of client experience and services, create and implement effective action plans to enhance our services and remain the Ultimate house of luxury
• Monitor business indicators on all product categories and work closely with Sales Managers to create and implement effective business action plans
• Monitor indicators and possess a 360 view of business activity and advise the Boutiques Manager accordingly
• You have a post graduate degree and more than 5 years of experience in boutique management.
• You adapt easily, perceive change as an opportunity and remain objective in the face of uncertainty.
• You have a strong knowledge of the luxury industry with fashion sensitivity.

Your natural leadership, solid managerial skills, strategic mindset as well as your strong business analytical skills will be a real asset to succeed in this position.
English is a must, Arabic and/or French would be an advantage.

BEING A PURPOSEFUL EMPLOYER

At Chanel, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people.

We believe it is critical for the long-term success of our business to foster an environment that reflects our values, encourages and enables inclusion and fosters collaboration and well being.

DEVELOPMENT FOR ALL

We believe that all employees should be supported in developing their personal talents and careers. We strive to empower our people to realise their full professional and personal potential and achieve their ambitions by creating a culture that increases their capacity to learn, grow and innovate. We also believe development is fuelled by an individual's sense of purpose and self-motivation and that this can take on many forms, including skills training and learning-development programs, short-term and/or global-mobility assignments and challenging, fulfilling work that supports the business. We encourage a multi-experience career journey so that our people can learn from different types of work, leaders, environments and teams.

Additional Requirements

• Strong knowledge of the luxury industry