What is the role?

You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!

• You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!
• You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.
• There are multiple opportunities to further your career across the department or the company, with the option to take on a more specialised support role within our Advanced Specialist teams, or move into our Enterprise Sales Team.

The Company

Bloomberg fuels the power of information and technology to bring transparency to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a significant role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Driven. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull! We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.

Analytics

• We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximise the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages.
• Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely with them to upskill them through technology, and delivering on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.
• You have the option to specialise within either an asset class or perhaps one of our Enterprise Solution Products such as our Order Management Systems, Electronic Trading Platforms or Portfolio Management tools.

Sales

• In Sales, we're the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities.
• We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.
• We’re discovering new business leads by making prospecting calls and networking. We demonstrate how Bloomberg's product offering will help our clients make the best investment/trading/business decisions, making their day to day business smoother and more profitable.

You need to have:

• The ability to join a training class (please be aware that this is contingent upon having the Right To Work in the UK upon this date, as well as a suitable notice period.)
• A Bachelor’s degree (or above) or relevant work experience
• Strong critical-thinking and problem-solving skills
• A demonstrable interest in financial markets and the aspiration to work in the financial services industry
• The resilience to learn and adapt quickly in a dynamic environment
• Real ambition to pursue a client-facing career
• Outstanding communication skills (both written and verbal)
• Additional language: Japanese would be beneficial

We’d love to see:

• Interest in technology and coding skills
• Fluency in another European language in addition to English is a plus
• Previous experience in financial markets, preferably in a client facing role

We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.

If this sounds like you

Apply if you think we're a good match. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process.

Additional Requirements

• Bachelor’s degree (or above)
• Strong critical-thinking
• Problem-solving skills