Job Description:

J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialised solutions that provide operating efficiencies and value beyond other standardised solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centres enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

Team Description:

The Sub Saharan Africa (SSA) Financial Institutions coverage team within J.P. Morgan Wholesale Payments is part of the Global Corporate Bank. The Payments Sales Associate role and responsibility combines managing existing client relationships and building new business. The team works closely with the various Payments product areas of Core Cash, Liquidity Management, FX, Escrow, Trade Finance as well as Merchant Services and Commercial Card product teams.

The SSA Financial Institutions coverage team is located in Johannesburg and Dubai and supports Global Cash, Liquidity Management & Trade Finance needs of J.P. Morgan’s Financial Institution clients located in the region.

The team is accountable for sales initiatives to increase JPMorgan's Wholesale Payments revenues and bottom-line contribution. This includes delivery of the firm to the Financial Institution client franchise and facilitating cross-LOB revenue.

Based in Dubai, and reporting to the Head of SSA FIG Coverage, this position is within the Payments Financial Institutions Team. As part of Payments front office team, the Sales Associate will be responsible for providing support to Sales Managers to manage client relationships. This encompasses client and market intelligence for new and existing clients along with supporting the sales team's various requirements, such as: creating MIS, Know Your Customer (KYC), on-boarding, deal execution, preparing client materials and other related matters.

Assisting the management of assigned client portfolios and assisting in the selling of core Wholesale Payments Services products – mainly International Payments, Liquidity Solutions – (Transaction Services) and Trade Finance services - to Financial Institutions and Public Sector Clients across SSA. Reporting to the Head of FIG Sales in SSA.

Act as a back-up in the relationship management of existing clients, quoting pricing, identifying opportunities, supporting the creation and implementation of new client solutions, assisting clients with their queries, and to attend client meetings with coverage team when required.

The Dubai based Payments Sales Associate is part of a wider team of Sales associates in the MEA region and will interact, learn and develop with them.

The goal is that the Associate will, with experience over time, take primary lead of client relationships from the client portfolio.

Key Responsibilities:

Sales Support

• Support Sales teams through project work and analysis
• Provide assistance to Sales team to ensure that clients are receiving agreed services
• Support the team to manage the on-boarding and the KYC processes and end to end deal execution including product and billing set up
• Develop relationships with the team they are supporting
• Be involved in the preparation of client account plans, briefing memos and portfolio management reporting

Deal Support

• Prepare and review marketing material (pitch books, presentations and slip sheets) for Sales ensuring clarity, accuracy and consistency
• Support Sales managers with preparation of proposals and material for internal approvals
• Work closely with Sales, Product and Implementation teams to collate relevant information
• Take ownership for the end-to-end deal management process, mastering the use of the implementation tools

Client/Market Intelligence

• Set up and maintain client data
• Run client-focused internal projects
• Analyse key revenue and pipeline data in order to deliver reports to senior management
• Conduct research on existing client portfolios and prospective clients
• Keeping abreast of ongoing developments in the areas impacting MEA headquartered clients, such as regulatory developments, political background or market trends in the industry
• Partner with internal teams in their annual client account planning process to provide fundamental research on current and target market sizing by region

Process Improvement

Identify Payments FIG opportunities for process improvement and work with relevant partners (Implementation, Product Management, Customer Service) to deliver to the business

Skills & Experience

• A proven track record in a sales environment within a financial services organisation, preferably in the field of Correspondent Banking.
• Knowledge of Cash Management, Liquidity, Trade Finance operations.
• Knowledge of Credit, Risk Management, and Compliance Policies in respect of Financial Institutions and Public Sector clients.
• Strong interpersonal and selling skills; ability to work with both internal partners and external clients
• Ability to work on own initiative and meet tight deadlines
• Proven relationship management skills.
• An efficient and confident communicator with strong presentation skills
• Language: must be fluent in English. French is a plus.
• Adaptable; capability to assimilate to different environments and cultures
• Process orientation / improvement / project management skills
• Rigorous attention to detail and focus on execution
• Strong technical skills - financial modelling / analysis - expertise in Excel / Power Point will be plus.
• Can-do attitude and focus on delivery and execution
• Must be prepared to travel if necessary to help build the TS franchise in the region
• Organised and disciplined, ability to handle demands and priorities
• Passionate about exceptional service delivery to customers

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Additional Requirements

• Knowledge of Cash Management
• Liquidity
• Trade Finance operations