Job opening summary:

Do you see yourself as a Bell Attendant and a member of the Concierge team for InterContinental Hotels Group® Dubai Festival City?

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognised and rewarded, to be involved and to take the initiative and lead.

About the Company

The InterContinental Hotels Group properties in Dubai Festival City consist of four hotels. These include the luxury brand InterContinental, the lavish long-stay InterContinental Residence Suites, the superior upscale Crowne Plaza, and the vibrant mid-scale Holiday Inn & Suites. In addition to over 1600 rooms, the four properties boast a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gymnasium and swimming pool facilities.

A little taste of your day-to-day:

• Assist arriving and departing guests by opening and closing car and taxi doors
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
• Guide the guest to the Front Desk and adhere to guest check-in and check-out procedures prepare baggage handling and escort the guests accordingly
• Provide guest services and guidance, information about the hotel facilities and services
• Assist with heavy packages, coats, suitcase
• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
• Keep the baggage room clean and in order before going off duty on each shift
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
• Maintains high standards of behaviour and appearance and attitude as expected in an IHG Brand

What we need from you:

• Communication skills - guests and colleagues will need to come to you with concerns as well as compliments
• Fluency in the English language - extra language skills would be great, but not essential
• Your Time management skills will be important to know how to prioritise tasks under pressure.
• Your outgoing personality is important in order to help our guests, and create memorable moments
• Flexibility - night, weekend and holiday shifts are all part of the job
• Experience - ideally, you'll have spent at least one year in a similar position
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Ability to work independently and within a team environment

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life -- including impressive room discounts and some of the best training in the business.

Our Culture

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well -- both inside and outside of work -- and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

About InterContinental Hotels & Resorts

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Job category: Hotel and Hospitality
City: Dubai
Country: United Arab Emirates
Schedule: Full-time
Remote work: No
Relocation: Not specified
Position type: Bell Attendant

Our Benefits

We join recognition with a rewarding experience.
Working for us means more than competitive pay and benefits. You can also expect recognition for your hard work, a healthy working environment and the right work-life balance.

Annual Leave
All our colleagues are offered paid annual leave and public holidays in line with their local market

Incentive Programmes
Some roles are eligible for incentives such as bonus which rewards you for your own and company performance

Colleague Recognition
We have a colleague recognition programme to celebrate and recognise peers’ success, as well as long service awards

Insurance
In most markets we offer access to insurance such as private healthcare

Pension and Savings Plan
We offer a range of pension and savings plans globally

Flexible Working
Flexible working arrangements can be discussed with your line manager to help balance work and home life

Hotel Discount
We offer both colleague and friends and family discount rates across our properties globally

Other Discounts and Offers
In some markets, we offer a range of discounts and access to preferential rates for shopping and leisure

Colleague Restaurant Facilities
On site subsidised restaurant facilities in certain locations

Wellbeing
You and your family have access to our global Employee Assistance Program which offers financial, lifestyle and well-being advice

Our values

We join results with responsible thinking

We believe in doing our part for the world and treating others well. That’s why we celebrate difference in our business and strive to help people progress. Everyone’s able to thrive and make a difference. Join us and see for yourself.

• Growing our people’s talents
• Respecting and welcoming everyone
• Operating sustainably

Additional Requirements

• Fluency in the English
• Time management skills
• Ability to work independently