We are looking for passionate, motivated and resourceful individuals to join our fast-growing China-UK team. As a Lifestyle Manager no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. As a Language Specialist, you will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge.

You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalised solutions to our members request within specified time frames.

The Company

We are the global leader in quality lifestyle and travel concierge services. Growing at over 35% pa, the business has recently completed a successful AIM IPO, raising over £25 million to invest into the company, with a market capitalisation of £120 million. The business presently generates net revenues of over £35 million, with ambitious growth targets for the coming financial years. Tens of millions of wealthy people can now use ours services via corporate schemes and a much smaller private membership network.

Providing services from a 20-strong global office network, we have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service. There is little doubt that they will become one of the iconic businesses of the next decade.

REQUIREMENTS - The ideal candidate will have:

• Fluency in Mandarin at native or business level (in addition to English)
• Related experience in hospitality or retail customer service
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times
• The ability to work independently and perform well with little supervision
• Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Excellent computer skills
• Outstanding communication skills, both written and verbal
• An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
• Fluency in Cantonese (other than English & Mandarin) would be advantageous
• Fluency in Japanese would be advantageous but not a requirement
• The ideal candidate will also have a background in travel, especially with GDS and flights experience

Please note that we can only accept applications if you have the right to work in the UK for 1 year minimum.
Your working hours will be between 2pm - 11pm with one weekend day each week.

Remuneration and Benefits

• A competitive salary and performance related bonus
• Access to lots of great travel and entertainment discounts
• A full month off every 5 years
• The opportunity for real career development. All staff are encouraged to incorporate their aspirations and interests into their career

The environment is modern, friendly & vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business.

Additional Requirements

• Fluency in Cantonese and/or Mandarin