Job Introduction:

Are you looking for a new challenge in Selfridges that gives you the chance to get creative and use your knowledge of the business to take Digital to the next level? Looking for a company that wants to help further your career in Digital as well as provide you with an exciting, inspiring and fun place to work?
If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Role Responsibility

As an Optimisation Manager, you will lead on onsite initiatives and projects, building and implementing strategies to meet sales and profit plans. You’ll manage a team of site merchandisers to deliver plans to optimise the onsite shopping experience across our markets and divisions. You’re data driven, understand the digital customer, and use key onsite metrics to drive performance.​
As Optimisation Manager you will:​

• Works closely with trading managers and market leads to build onsite divisional plans. Own the onsite plans for your division to drive onsite KPIs in line with overall divisional strategy​
• Contribute to the development of the digital roadmap ensuring onsite priorities for your categories​
• Own the onsite performance of your divisions. Using your comprehensive knowledge of the digital customer to analyse the key onsite metrics across conversion funnel, click through, page performance and search performance​
• Lead your team to improve and develop onsite navigation, creating and sorting rules for your division and your team's respective departments, ensuring a cohesive approach​
• Manage cross divisional projects to drive specific onsite objectives​
• Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available​
• Work with UX to build initiatives for onsite development

The Ideal Candidate

• Data driven. Knowledge of website analytics such as google analytics, as well as page merchandising tooling such as Fredhopper. You are experienced in delivering right reports and dashboards, using them to track success and make the right decisions​
• A digital KPI native. You have a successful track record in driving onsite metrics, with an ability to deliver excellence. You will have experience in using digital metrics to drive success.​
• Have strong analytical skills, and the ability to turn analysis into plans and actions​
• Have a test and learn mentality​
• Naturally pragmatic and solutions orientated. You are calm under pressure and can give clear guidance​
• Service and experienced focused. Responsible for the onsite execution in your area, you motivate your team to find solutions to customer challenges​
• Organised and proactive. With strong digital experience, you are skilled at interpreting data and responding to it. Navigating yourself and your team to formulate plans to drive onsite improvements

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

This job is a brilliant opportunity to join a close-knit team who are incredibly passionate about taking Digital to the next level. If you’re looking to come into a new role and make a real impact, then this will be perfect for you.

About the Company

Our creative spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.

Our future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.

THE FUN STUFF

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.
Other benefits and rewards include:

• Generous bonus and/or commission scheme
• Discounted gym memberships
• Pension contributions
• Annual travel pass and cycle to work schemes
• A volunteer day for all team members
• Access to a wide range of training programmes to help your career development

Additional Requirements

• Google Analytics
• Tag Manager
• Fredhopper
• UX