Brief:

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Symbolically intertwined with Qatar’s heritage, the Iconic Towers in Lusail are an architectural translation of Qatar’s national seal, representing the traditional scimitar swords. Raising gracefully from the podium level, the arched towers will host a luxurious five-star hotel with 361 rooms and suites to cater to discerning business travellers, a lavish six-star hotel with 132 suites to meet the needs of those seeking sophisticated luxury accommodation and 49 branded apartments to become home to permanent residents. State-of-the-art entertainment and recreational facilities, including specialist boutiques, VIP movie theatres, signature restaurants and a private Cigar Lounge are to be complemented by exquisite banqueting and conference spaces, as well as office dedicated areas.

As with any Fairmont property around the world, guests will find themselves immersed in a local authentic environment. Similarly when visiting the Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is to deliver thoughtful, personal and discreet service to well-travelled guests.

The Position

To provide organisational and administrative support to the Hotel Manager of Food & Beverage and Food & Beverage Department and the timely and efficient execution of assigned office and business procedures. This includes, but is not limited to, taking care of the Hotel Manager of Food & Beverage diary, all travel requirements, ensuring a timely turnaround of items requiring signature, preparing reports – monthly and weekly, ensuring deadlines are met, ensuring items are traced and a timely follow up actioned.

ESSENTIAL FUNCTIONS

• Ensure clear communication between Hotel Manager of Food & Beverage with all his direct reports, subordinates, owners office and corporate office
• Full management of the Hotel Manager of Food & Beverage diary and agenda and administration support.
• Manage and update critical path
• Follow up on milestones and deadline and ensure that all the deadlines are respected
• Type and prepare a variety of documents such as letters, memos and minutes
• Attend daily F&B Meeting and take meeting minutes
• Accurate minute taking and various communications using a variety of mediums both internal & external.
• Handling of correspondence and answering the telephone as related to the job
• Take on ad hoc projects if and when necessary.
• Handling of correspondence and answering the telephone as related to the job
• Be the contact person for VIP guests / returning guests in terms of reservations, rates and confirmations.
• Prepare monthly staff attendance report for payroll clerk
• Organise a variety of documents and maintain stationery and office supplies
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Liaise with other departments ensuring communication and the resolution of problems
• Contribute ideas and suggestions to enhance operational procedures in the Hotel
• To work efficiently and effectively in meeting deadlines and delivering quality work
• Able to adapt communication style with particularly difficult or VIP, corporate guests etc
• To keep positive relations with suppliers and other external clients
• Carry out any other duties as and when assigned by the Director of F&B
• Assist F&B outlet managers in their operations within peak times when needed
• Ensure all private communication and personal / official documents are kept discreet and confidential
• Maintain a timely turnaround of all documents requiring the Hotel Manager of Food & Beverage signature

PERSONAL ATTRIBUTES

• Able to work in a high pressure environment with constantly changing goals; both within a team of passionate professionals & autonomously at times.
• Multitasking and ability to ‘wear different hats’
• Flexible with working hours, some weekend & evening work may be required.
• Immaculate & professional image
• Strong sense of service excellence & attention to detail.
• Able to cope with a variety of tasks and ad hoc duties as and when they arise.
• Outstanding communication skills in English, both written and verbal (additional foreign language would be an advantage)
• Excellent interpersonal skills to build positive relations with F&B team and across divisions, and be able to deal with diverse staff
• Strong attention to detail with the ability to coordinate and prioritise multiple tasks
• Computer proficiency in Word, Excel, Powerpoint, Publisher, Outlook and good typing skills

QUALIFICATIONS

College education, hotel or business administration degree and certified course in administrative management preferred.

EXPERIENCE

Minimum 4 years experience in the hospitality industry. Two years previous experience in a similar position preferred.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Additional Requirements

• Clear communication
• hotel or MBA degree
• Work experience