Job Description:

We are looking for a Membership Advisor based in our London office. As a membership advisor you will act as the first point of contact for our existing customers wishing to upgrade their plan.

A fantastic opportunity to succeed and grow within our company. This is an amazing opportunity if you have a passion to deliver excellent customer service. A very attractive uncapped bonus scheme will ensure your hard work will be rewarded.

Salary: Basic £18,000 per annum + uncapped commission. Basic increases to £20,000 per annum following successful completion of probation period.

This position represents an excellent opportunity for the right candidate to continue their development in management and with a leading firm growing at 50% per year. We offer strong career progression and are invested in building individuals' professional profiles.

To be successful in this role you must have superior analytical, communication, and presentation skills. Operating in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control & responsibility for achieving business objectives.

Key Responsibilities include:

• Acting as the first point of contact for our existing customers wishing to upgrade their plan
• Proactively contracting new customer and hiring companies to ensure continuity of our services
• Identify opportunities to retain customers by ensuring a thorough understanding of company product range and additional services
• Deliver individual and team sales targets and KPI’s
• Deliver world class customer service to our customers and improve the company’s relationship with each customer
• Achieve team sales, retention and customer satisfaction targets
• Improve the quality of customer information in CRM, in particular prospect data about customers’ services with competitors
• Ensure all calls are conducted within Ofcom guidelines
• Deliver and maintain a quality service at all times
• Carry out any other duties as requested by your line manager

Experience and qualifications required:

• Educated to degree level, preferably in a business, communications, marketing or a related field
• Knowledge of account development is desirable; B2B or B2C outbound sales experience
• Sales experience in a target-oriented environment
• Demonstrable previous success in converting sales prospects into leads, or exemplifying the attributes and work ethic required to achieve these objectives
• Effective call handling skills, such as opening and closing
• Strong verbal communication and listening skills
• Excellent attention to detail and problem-solving skills
• Driven self-starter capable of working under minimal supervision
• Proficiency in Word, Excel and Outlook
• A proactive approach and be self-motivated
• Knowledge of sales and communication tools like Pipedrive, Freshdesk
• Good knowledge of HTML, basic programming languages would be an advantage

Application and Assessment Process

Selected candidates will be invited to attend a virtual interview consisting of a combination of interviews and case studies. This selection process is subject to change but you will be notified if any changes are made.

Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Jobsite Direct is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Additional Requirements

• Pipedrive CRM
• B2B or B2C
• Sales experience