JOB TITLE: Sales Consultant - Footwear, adidas Factory Outlet, Wembley
TEAM: Retail (Store)
CONTRACT TYPE: Full time

We are looking for the very best Retail Creators to join our new Wembley Factory Outlet team, opening early 2021. Sound interesting? Take a read and register your interest by applying below!

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

• To maintain a highly impactive, brand orientated consumer experience within the adidas store.
• To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our consumers.
• To be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and KPIs.
• To aid a culture of consumer centricity within the designated consumer touchpoint.

KEY RESPONSIBILITIES:

• To role model consumer service behaviours.
• To demonstrate confidence in their knowledge of their specialist area and optimise all consumer interactions within the designated consumer touchpoint.
• Promote efficient ways to manage the consumer "life cycle," which includes all the steps consumer go through when interacting with organisations.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint.
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Support a designated consumer touchpoint for the various categories and consumer areas in store.
• Assists in the seamless execution of in-store activations event, in collaboration with VM and Retail Operations.
• Collaborates with Management to ensure a unique experience at the designated touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff.
• Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
• Creates and drives a service culture by ensuring all activities are centred on the consumer.
• Positively communicates and role models the adidas Brand Values.
• Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
• Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint.
• Supports Management on the development of consumer benchmarking tools and analysis, to understand activities undertaken by competitors with a focus on recruitment, events, communication and the designated consumer touchpoint.
• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance.

KEY RELATIONSHIPS:

• Consumers, Peers and Management Team

KNOWLEDGE, SKILLS AND ABILITIES:

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent networking skills and customer relationship management.
• Is confident in using various digital tools and applications as a method to best service the consumer.
• Knowledge and skills in driving financial results through Consumer Experience Services.
• Has a background in retail sales and/or in a customer service facing role.
• Possesses and displays motivation and excitement within the specialist area.
• Ability to work in high-stress situations effectively without compromising their team’s success.
• Has good product knowledge of both Adidas & 3rd party products.

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Minimum 1 years’ experience working in a sports/fashion consumer & commercial focused retail environment or area of specialism.
• Experience in managing high level retail image and delivering consumer in-store experience.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE‘S MINDSET THROUGH A SET OF BEHAVIOURS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE – THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.

CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve.

COLLABORATION Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.

Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

Additional Requirements

• sports-fashion consumer experience