Job description:

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an industry-leading provider of credit risk products and services; and Fitch Learning, a preeminent training and professional development firm. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch complies with all laws governing employment in each jurisdiction in which it operates, and provides equal opportunity to all applicants and employees. All applications will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, and other status protected by applicable laws.

Department:

The Fitch Group HR Service Centre team provides centralised transactional support across the three Fitch business lines, Fitch Ratings, Fitch Solutions and Fitch Learning and across EMEA, North America and APAC. The key processes managed by the team span the employment life-cycle:

• Onboarding new hires
• Probation
• Transfers
• Leave of absence
• Contract changes
• Monitoring overdue mandatory training
• Processing leavers

The HR Service Centre comprises eight HR Coordinators situated in three of our key locations: the United Kingdom, the United States and Singapore, reporting to the Global HR Services Manager.
HR Coordinators are part of a global team and have exposure to international processes and clients and, in many cases, are the first HR point of contact for employees. HR Coordinators also work closely with HR Advisors, HR Business Partners and HR COESs e.g. Recruitment and HR Systems.

Through the HR Service Centre, our aim is to provide our HR Coordinators with the structure to develop a career in HR, whether as an HR COE Specialist or HR Advisor. Whilst some HR experience is preferable, we will also consider candidates with a strong customer service background who have a demonstrable interest in a career in HR.

Key responsibilities:

Onboarding

• Production of new hire offer letters/contracts and tracking return of documents
• Checking right to work documentation and flagging any concerns or anomalies
• Creation of new hire records in our HR system Employee Central (Success Factors)
• Oversight of new hire screening including liaising with our external vendor and investigation and escalation of any red flags
• Acting as point of contact for new hire queries
• Ensuring managers and HR Advisors/HR Business Partners are updated in a timely manner about any onboarding delays
• Tracking of probation completion including advising managers and escalation of issues to the HR Advisor

Contractual changes

• Includes transfers (international and local), off-cycle salary changes, working pattern changes, fixed-term contract extensions
• Production of paperwork where required
• Updating employee records in Employee Central
• Guiding managers through Employee Central self-service where applicable

Leave of absence

• Including sick leave, holiday, sabbaticals, family leave and all other adhoc types of leave
• Production of paperwork where required
• Advising managers and employees on leave of absence policies and processes

Offboarding

• Guiding managers through the resignation process and flagging any concerns or exceptions to the HR Advisor
• Production of leaver paperwork
• Management of online exit survey and results
• Updating Employee Central with termination details

Other key responsibilities include but are not limited to

• Support HR transformation activities e.g. process redesign, system testing
• Act as the face of HR
• Handling employee and manager policy and process queries
• Creation of and maintenance of electronic employee files
• Ad hoc project/HR support e.g. for large seasonal HR projects or employee relations issues
• Post transformation act as SME in one particular process or area of the HR Service Centre work
• Post transformation management of work in a case management system
• Adhering to strict data privacy and confidentiality requirements
• Other responsibilities to be defined through the HR transformation review
• Liaison and collaboration with HR Advisors and HR COEs (HRIS, HR MIS, Payroll, Recruitment, L&D)

Skills and experience

• Prior HR administrative or customer service experience in a busy and diverse environment including managing contact with clients (internal or external) in potentially challenging situations
• Experience of working to deadlines and managing a complex workload, including managing expectations of stakeholders
• Experience of communicating and working with clients (internal or external) at all levels of seniority
• Experience of managing data using HR or other data management systems and being responsible for data accuracy
• Experience of using a case management or CRM system (desirable but not essential)
• Experience or an appreciation of handling sensitive data and situations
• Experience of working as part of a team
• Highly proficient in MS Office
• Fluency in English
• Excellent verbal and written communication
• The ability to read and converse in a second European language would be beneficial, although not a requirement

Additional Requirements

• MS Office
• written communication