Job overview:

• Provide comprehensive support to eCommerce Distribution team by administering support Commercial and other parties in order to optimise online (IBE, OLCI, Skywards, Apps etc) passenger revenue and online customer service levels.
• Manage and coordinate with all necessary departments, including Corporate Communications and Pricing and Commercial Operations, to assist in identification of online revenue opportunities.
• Assist in promotion of direct sales strategy of Emirates in order to achieve distribution cost savings and generate incremental revenue.

Job Accountabilities

Generic

• Maintain and enhance professional knowledge so that eCommerce and Mobile Dept remains as the online centre of excellence to Commercial and local sales organisations.
• Periodic review of available industry information to keep abreast with recent developments and trends.
• Direct liaison with internal and external teams to ensure continuity of online operations, including Corporate Communications, Revenue Optimisation, R&CC, Skywards, Business Rewards, CASA, IT IBE Support and others.
• Develop and implement policies and procedures relating to the handing of online products and enhancements. Support other commercial departments with subject matter expertise, including training on new enhancements and implemented products.
• Be well versed with functionality and processes in and around all e-commerce systems: Internet Booking Engine (IBE), Interline Bookings, Business Rewards, CUGO, Manage My Booking, Online Check In, Excess Baggage Payment, Miles Redemption & Upgrades, Email Upgrades, Mobile website, Refunds, Gift Cards, Hotel/Car Bookings, Apps etc.

Qualifications & Experience

Qualifications:

• Degree or Honours (12+3 or equivalent)

Experience:

• 3+ years experience in an eCommerce environment, with knowledge of sales in addition to analytical capabilities.
• Proven experience supporting and planning campaign activities as part of an online sales strategy
• Experience within the travel industry would be advantageous but not essential.

Knowledge / Skills:

• Support the day to day online sales activity for your designated market portfolio.
• Be familiar with online best practices and how they impact online sales across all devices. Knowledge of distribution practices and regulations as they pertain to the Internet are essential.
• High proficiency in all Office automation tools such as MS Word, MS Excel, MS PowerPoint, MS Teams etc. Experience working with Google Analytics would be beneficial.
• Must have strong organisational skills with excellent attention to detail. Ability to work to tight deadlines will be crucial.
• Should possess proven analytical skills and demonstrate their ability to work with stakeholders from different countries and cultures at all management levels.
• Able to work independently and accurately on tasks when required.
• Fluent written and verbal English communication is a must. Written and verbal skills in Arabic and/or French would be highly desirable.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

Additional Requirements

• 3+ years experience
• MS Word
• MS Excel
• Fluent written and verbal English