Who we are:

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing:

Our Store Manager is responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies. Drive in-store CX initiatives.

• Plan succession of team members in terms of readiness
• Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
• Drive eNPS through people experience initiatives and culture
• Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
• Offer store support including concessions, real-time as per business needs
• Act as the key point of contact with back-office operations
• Ensure click and collect are conducted within SLAs
• Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
• Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
• Ensure store team is working towards the same goal
• Promote omnichannel sales
• Increase the store revenue target vs actual
• Increase sell-through at full price
• Provide input to whats working well, whats not working well and feedback

What you'll need to succeed:

• 4+ years leadership experience within Luxury Retail (Fashion, Footwear, Accessories or Beauty)
• Arabic Language (Speaking, Reading and Writing)

What we can offer you:

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits:

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We are part of a family, on a journey towards bringing dreams to life. We are dedicated to making every customer experience unforgettable. We take every opportunity to enhance our skills, overcome challenges and turn our aspirations into reality. We share the belief that people who feel safe and cared for thrive. We all participate in creating a space for collaboration and inspiration, where we each play a role in shaping our legacy.

CONNECTING PEOPLE
At Chalhoub you will find plenty of opportunities to socialise, share interests and connect with your team – whether that’s getting involved in sports, giving back to your local community or taking part in one of our environmental, educational or humanitarian programmes. My Chalhoub, our employee app, allows us to connect in an easy and user-friendly way no matter what we do and where we are. The aim of this app is to inform, inspire, engage and recognise everyone across the Group.

NURTURING HOPE
The wellbeing of our people is one of our top priorities. H.O.P.E is a programme that brings together all wellbeing activities across all countries under one umbrella. It stands for:
H. Healthy body and mind
O. Ownership of individual wellbeing
P. Productivity while blending work and life
E. Emotional agility

CHALHOUB UNIVERSITY
Chalhoub University hosts 4 learning expeditions with diverse content to meet a variety of training needs for our employees.

BUILD YOUR JOURNEY
We Chalhoubies are able to keep exploring new horizons together through experiential workshops, coaching, mentoring, mobile learning, blending online courses, Axonify digital learning, and digital resources.

RETAIL ACADEMY
We operate three Retail Academy's across Dubai, Riyadh and Jeddah. Delivering international recognised programmes accredited by Edexcel and KHDA. We provide development opportunities to all retail employees, ensuring excellent guest service throughout our retail stores.

Additional Requirements

• Experience within Luxury Retail
• Arabic language