Job description:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

About Us:

At InterContinental® Abu Dhabi our role is to put the glamour into international travel. That’s where you come in. We look for people who are charming, confident, and internationally-minded who know what it takes to exceed guest expectations. When you’re part of the InterContinental® Hotels & Resorts brand you’re more than just a job title.

With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden. You can relax at the health club with inviting pools and admire marina yacht from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your day to day:

We are currently looking for service oriented Club Lounge Butler. Under the general guidance and supervision of the Guest Relation Manager and within the limits of established standards of InterContinental Hotels Group, local policies and procedures, responsible for all activities relevant to the Club InterContinental Lounge and Rooms such as the set-up and service of all food and beverage presentations in the lounge, concierge services and business centre services.

General Duties and Responsibilities:

• Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• Ensuring overall guest satisfaction by assuring tentative guest service.
• Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
• Demonstrate understanding and awareness of all policies and procedures relation to Health, Hygiene and Fire Life Safety. Develop and maintain relationships with local fire, police, and emergency personnel.
• Perform other duties as assigned.
• Active participation in trainings provided by the hotel and by the department to ensure and establish performance and development goals for the team
• Familiarise in compliance state and local laws and safety regulations.

What we need from you:

• Ideally, the candidate must possess previous work experience in a restaurant setting, Front Office environment or equivalent.
• Possess a warm, friendly and welcoming personality
• Flexible with working hours and must be a team player
• Demonstrated ability of interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

What we offer:

We’ll reward all your hard work with competitive salary and benefits.

Benefits

Annual Leave - All our colleagues are offered paid annual leave and public holidays in line with their local market.
Incentive Programmes - Some roles are eligible for incentives such as bonus which rewards you for your own and company performance.
Colleague Recognition - We have a colleague recognition programme to celebrate and recognise peers’ success, as well as long service awards.
Insurance - In most markets we offer access to insurance such as private healthcare.
Pension and Savings Plans - We offer a range of pension and savings plans globally.
Flexible working - arrangements can be discussed with your line manager to help balance work and home life.
Hotel Discount - We offer both colleague and friends and family discount rates across our properties globally.
Other Discounts and Offers - In some markets, we offer a range of discounts and access to preferential rates for shopping and leisure.
Colleague Restaurant Facilities - On site subsidised restaurant facilities in certain locations.
Wellbeing - You and your family have access to our global Employee Assistance Program which offers financial, lifestyle and wellbeing advice.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the Room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.

Hotel Brand: InterContinental Hotels
Location: United Arab Emirates, Abu Dhabi

Additional Requirements

• Health
• Hygiene
• Fire
• Life Safety