Job Description Summary:

The Customer Program Manager provides the necessary management of contract including pre- signature and post expiration as required. In this role, you will be responsible for the definition, management, and execution of contract, estimating and risk modelling profitability and activities to support contract improvement and program reviews. The role has a major impact in the services business. High levels of evaluative judgment and operational acumen are required to drive outcomes.

Roles and Responsibilities

• This CPM role in Dubai carries CFM portfolio responsibility.
• Provides total program leadership for all GE contracts (Customised Service Agreement, Time & Material, MSA, CBSA) Organising and supporting program and technical reviews and representing GE / CFM in all other business/contractual discussions.
• Support the broader business rhythms & KPI's.
• Responsible for profitability and customer satisfaction of all assigned contracts, including Contract Margin Review and/or Time & Material performance, work-scoping, warranty determination, and administration.
• Function as primary liaison between internal GE organisations, partner JV and customers. Provide coordination with other GE Customer organisations through the Customer Team process.
• ATMRO Interface for Engine shop visit, Customer Repair and Spares coordination (in's outs fulfilment) for assigned accounts.
• Offload management for assigned accounts.
• Determine and flow down for Airline and MRO shop visit forecasts.
• Serve as the key sales interface for new contract proposals & restructures to ensure executability. Responsible for contract flow down with Sales Director and the development of procedure manuals related to the contract.
• Review invoices, approve credits and collect cash in a timely manner.

Required Qualifications:
This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics:

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyse and resolve problems.
• Demonstrated ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• CPM or similar Experience with ME Aviation customers preferred.

Additional Information
Relocation Assistance Provided: Yes

About Us

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company’s dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE’s people are diverse and dedicated, operating with the highest level of integrity and focus to fulfil GE’s mission and deliver for its customers.

We Build It
At GE Aviation, we invent the future of flight, lift people up, and bring them home safely. Whether we're manufacturing components for our GE9X engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, the GE Aviation teams are dedicated to moving the aerospace industry forward. If you join us, you'll find yourself in a dynamic environment where ongoing, substantial investment in research and development keeps us looking ahead.

Students and Graduates
Imagine bringing cutting-edge technology to an industrial business. Imagine having the freedom to design new concepts and the resources to build them. Imagine a career where the possibilities are limited only by your creativity. At GE, you don’t have to imagine it. It’s happening every day. We believe that by empowering technology leaders like you, anything can be achieved. If you have a passion for turning dreams into reality, we have a place for you.

Professionals
The world is a place of increasingly complex challenges and it’s looking to us to solve them. Fortunately, we’ve got an amazing team of exceptional people on the case. People like you. When you join us, you’ll be inspired to go farther and continually raise the bar of our achievements. Do you have the vision and the ambition for this kind of challenge? Let’s do this together.

Additional Requirements

• Strong oral and written communication
• Project Management skills