The opportunity:

Project: Government entity charged with supporting and regulating education in Qatar. That includes a full array of K-12 public and private schools and high-quality institutions of higher education. In the 2019/20 academic year, there are more than 332 private schools serving approximately 211,000 students. Private schools offer a wide variety of curricula, philosophies, and activities that meet the needs of individual students and their families.

The CAFM Administrator is specialised technical expertise and is personally accountable for ensuring fastest possible resolution to questions and problems for product-specific issues. A dedicated single & direct point of contact for all technical issues, support engineer brings in-depth software expertise to client environment, in addition to the following tasks:

Your responsibilities will include:

• Expert in FSI import tool to upload any required data, and building any customised template to import any customised information into FSI database
• Providing reports related to all activities involving technical issues
• Communicates and coordinate with other senior technical resources at FSI facilities, provides Scheduled business reviews and guidance on new releases and products provides Knowledge transfer to client staff.
• Overseeing of client technical support initiatives, troubleshooting problems and resolution of issues.
• Combining in-depth knowledge of client environment with dedicated product line expertise.
• Communicating the upcoming product line features to client staff and management.
• Being able to use and support the service using client ticketing system (BMC remedy)
• Fulfilling any required development activities.
• Updating any of the existing workflows, or develop new workflows as required.
• Building customised reports in CAFM\FSI solution as required by the business
• Maintaining the existing integrations between CAFM\FSI and client existing application.
• Implementing integration between CAFM\FSI and new client applications.
• Able to create any required customised modules to maintain and support CAFM\FSI solution.
• Migrating CAFM\FSI solution to Azure cloud.
• Creating ad hoc queries.
• Creating all required scripts to apply custom requirements.
• Executing Business Analysis
• SRS Documentation
• Risk management documentation
• UAT Planning and Execution
• Administering customer acceptance and training
• Updating customer plans
• Configuration, set-up and unit testing
• Instant bug fixing
• Being the point of contact for technical discussions
• Managing frequent technical and business handovers

About you

You are a digitally savvy, B.Sc. Degree in Engineering or Degree in computer science. You have a good 5 years of experience as a CFM/ FSI technical and functional consultant. Good analytical skills, problem-solving skills and presentation skills. Good level of interpersonal and communication skills, good language ability in both spoken and written English and Arabic.

Highly self-motivated and able to work under own initiative. Strong analytical skills and problem-solving skills. Can build lasting client relationships and provide support to dynamic, motivated teams.

With Mace (Operate), you will deepen your knowledge and skills, work with inspiring colleagues, influential clients and get to see the world.
Full tax-free salary package that includes basic salary

Apply now for a confidential discussion

About us

Since day one, we have relentlessly pursued a better way. Our purpose – to redefine the boundaries of ambition – is the reason we do it.

We are global experts in shaping and making the built environment. We support clients at every stage of the property lifecycle, from development and consultancy to construction and operations.

You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play. Together, it all works towards our vision: leading the way to a more connected, resilient and sustainable world.

Today, we remain a privately owned business that has grown organically across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific.

The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way.

Our culture respects equality, values diversity and encourages individuality – accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. It’s the reason why we continue to grow and it’s the secret to how we’ve built some of the world’s most renowned buildings.

Additional Requirements

• Degree in Engineering
• Degree in computer science