Job summary:

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

THE POSITION

• Responsible for contributing to the operation of Catering Events and execution of Groups and Events handed over by Sales.
• Responsible for adhering to the management standards and quality guidelines in the Department set by the Cluster Director of Sales and Marketing.

KEY ROLES & RESPONSIBILITIES

Financial:

• To prepare accurate administration reports submitted on time to the Cluster Director of Groups & Events.
• To use properly Opera Sales and Catering System for maximum performance.
• Prepare all administration documents required by the Groups & Events Team
• Attend to Telephone, Fax, email inquiries in a timely manner
• Coordinate Fam Trips and Site Inspections as required
• Attend Monthly & Weekly Sales Meetings
• Attend to all Events Department mail and maintain a correspondence database
• Assist with direct mail campaigns
• Maintain Filing systems (manual and electronic)
• Maintenance and management of database
• Assist with promotions where requested
• Organise Trade Shows, functions and exhibitions where applicable and advised by Superiors and carry out travel arrangements
• Assist with compilation of annual Groups & Events budgets, business plan and regular action plans
• Stock control of Groups & Events collaterals
• Coordinate and maintain supply of complimentary gifts and promotional items
• Work in line with business needs
• Is aware of the Credit Policy
• Is fully aware of Raffles Standards
• Performs related duties and special projects as assigned
• To keep constant update on the Data Base of customers in liaise with Groups & Events team.

PERSONAL ATTRIBUTES

• Good understanding of luxury market
• Good understanding of all hotel departments
• Knowledge of sales skills and revenue management
• Must have strong interpersonal skills with attention to details
• Strong written and verbal communication skills
• Strategic thinking combined with the ability to move strategy to action
• Problem solving skills
• Self-motivated, creative and confident, with a highly energetic personality
• Creative, independent and manages stress gracefully
• Ability to meet deadlines consistently
• Pro-active and taking initiative
• Must be organised and ability to work and follow systems and procedures
• Must be adaptable to change of strategy, ideas, systems etc.
• Must be guest service oriented
• Proficiency in organisational planning with the ability to multi-task

EXPERIENCE & QUALIFICATIONS

• Minimum 2 years experience in a sales position, preferably at an international 5 star hotel
• Degree / Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera Sales & Catering & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken

Organisation: Accor Group
Brand: RAFFLES RAFFLES THE PALM (EMERALD PALACE)
Location: Dubai
Category: Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing
Schedule: Full-time
Market / Country: Emerging Market Central / UAE

Additional Requirements

• Fluency in English
• Minimum 2 years experience
• Strong knowledge of Opera Sales
• Microsoft Office