About position:

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end to end logistics service provider that can deliver intelligent solutions for customer around the world. Innovation will pay a huge part in getting us there. And joining us at our office in UAE Area, will empower you and your colleagues in our Customer Experience Supply Chain Management Team to find new ways to take the complexity out of logistics- and make it as simple and customer -friendly as possible.

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

We offer

At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.

Key responsibilities

• Manage customer end to end Supply Chain operations starting from Purchase Order (PO), documentation, Cargo at origin, cargo in transit and arrival at destination in compliance with relevant company procedures (SOP) and agreements with customer.
• Own all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Manage the documentation, system updates and operational finance timely
• Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities
• Documenting Standard Operating Procedures (SOP) for new process and agreement
• Educating multiple stakeholders how to comply with SOP and monitoring overall operational adherence to the SOP
• Timely and accurate data/report management
• Ensure KPIs are achieved against target
• Maintain and improve customer satisfaction levels
• Support the digitisation agenda by positively influencing customers’ uptake of new e-features
• Own & Drive continuous Operation improvement initiative to satisfy customers and ensure we do things better and smarter
• Efficiently handle the work assigned while ensuring high operational efficiency.
• Provide effective solutions to cargo movement, logistics decision making with high professional industry expertise
• Primary contact focal to customer & Maersk operations team for all operational queries/issues & exceptions handling.

We are looking for

• Strong Logistics operational background with commercial mindset
• Minimum 3-5 years of experience in Logistics Supply Chain/ Cargo management / Cargo planning / Logistic Operation
• End to End knowledge of Logistics /Supply Chain Operational flows
• Positive attitude and proactive collaboration
• Results driven
• Good communication skills (vertically and horizontally with both internal and external stakeholders)
• Ability to work independently
• Self-starter
• Good knowledge of Logistics systems/process flow (i.e. MODS, SAP, operational systems - preferred)
• Degree in a relevant field (not a must)

About us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Additional Requirements

• Strong Logistics background
• SAP
• Commercial mindset
• Degree in the field
• Communication skills