We are seeking a passionate, motivated and resourceful Travel Specialist to join the Ultra High Net Worth (UHNW) Lifestyle Team.

In this role, you will be responsible for the request management of our UHNW and high profile members. Your primary focus is developing and nurturing a strong relationship of trust and rapport to best understand their lifestyle needs and challenges in order to provide them with the very best support. You will work proactively with the members and also work alongside ours specialist lifestyle managers to project manage their requests from start through to completion.

By working closely with ours experts you will ensure that what we know of our members is well understood throughout the business and used to deliver a tailored exceptional service that we aim for our members to feel they can’t live without. Where your in-depth knowledge of the member means you are best placed to manage their requests you will. These requests can vary from luxury personal shopping and gift suggestions to sourcing sought after “sold out” tickets to events, booking high end restaurants and party or event planning.

The Company

We are the global leader in quality lifestyle and travel concierge services. Growing at over 35% pa, the business has recently completed a successful AIM IPO, raising over £25 million to invest into the company, with a market capitalisation of £120 million. The business presently generates net revenues of over £35 million, with ambitious growth targets for the coming financial years. Tens of millions of wealthy people can now use ours services via corporate schemes and a much smaller private membership network.

Providing services from a 20-strong global office network, we have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service. There is little doubt that they will become one of the iconic businesses of the next decade.

Your responsibilities will include:

-Having an in-depth understanding of your members’ lifestyle needs, interests and requirements
-Establish clear, detailed and thorough briefs from members
-Managing customer requests on the phone
-Researching the best options to meet and exceed the lifestyle requirements of the member
-Always go above and beyond on your members’ requests
-Proactively offering tailored lifestyle suggestions to your members to maximise the value they get from the service
-Acting as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
-Ensure members’ expectations are managed within the agreed deadlines
-Always act in the best interest of your members, ensuring their needs are met
-Ensure quality information is held on members’ profiles including their personal preferences
-Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members

Full Time position 40 hours per week
Hours of work will range from 8pm – 8am.

Working 5 out of 7 days. Which will include weekends shifts.

REQUIREMENTS
-Experience in working with UHNW Middle Eastern clients and families, understanding their requirements
-Fluent in Arabic and English
-Excellent written and verbal communication skills.
-A passion for customer service is a must
-A fantastic talent for delighting customers who expect the finest service
-Excellent time management skills with the ability to multi-task
-Embraces a complex, busy and dynamic work environment
-Supplier management and negotiation skills
-Computer literate to a high level and proficient with all Microsoft Office programmes (Excel, Word, PowerPoint)

BENEFITS
-A competitive salary and performance related bonus
-Access to lots of great travel and entertainment discounts
-A full month off every 5 years
-The opportunity for real career development. All staff are encouraged to incorporate their aspirations and interests into their career.
-The environment is modern, friendly & vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business.

Additional Requirements

• experience in working with UHNW Middle Eastern clients
• fluent in Arabic and English
• communication skills
• time management
• supplier management
• negotiation skills
• Microsoft Office