Job overview:

Be a part of Nestlé. Be a force for good.

Help us make a real difference on a global scale. With a presence in almost 190 countries, we’re dedicated to our purpose of unlocking the power of food to enhance quality of life for everyone. Whether you're starting or continuing your career, explore how you can work with us.

Innovate, challenge and drive change

When you join Nestlé, you join a collaborative, agile working environment that stretches your thinking and encourages innovation and an entrepreneurial spirit. You also become part of a Nestlé culture that is rooted in respect, empowered to experiment and to learn from failure. At Nestlé, we expect you to step outside your comfort zone. Here, you can be confident to innovate, challenge and drive change. Your voice is listened to, valued and has genuine impact, because experience has taught us that we achieve far more together than we can alone.

Find a place to learn, develop and grow

Present in almost 190 countries, we offer a global platform for you to learn, develop and grow to your full potential. The scale of our business offers global career opportunities across different brands and products, and the opportunity to learn from the diverse range of skills and backgrounds of the colleagues around you. We both challenge and empower you to be the best version of yourself.

Own your progress and be curious, flexible and ambitious to learn.

Make an impact

We believe in the power of 'good' to enhance the quality of life. This belief fuels our commitment and we use our global scale, resources and expertise to contribute to a healthier future for people and the planet. You'll join a company that's committed to making a positive impact.

Position Summary

The eCommerce Operations Specialist will manage the day-to-day content related activities of the digital channels (Website, Mobile app, social...) by ensuring eCommerce boutiques provide the best user experience to convert visitors into satisfied customers and contributing to the overall objective of providing best-in-class digital user experience across eCommerce boutiques.

A day in the life of...

• Ensuring a seamless launch for all global and local online campaigns: Sharing the product content (descriptions, translations, resized images, adapted banners) with the markets, and making sure products and campaigns are set up correctly and Supporting markets to set up promo rules
• Optimise the user experience to increase conversion
• Contribute to the best-in-class customer experience objective: Manage campaigns integration, new features implementation and platform roll-out. You will also monitor the digital technical trends, new features and/or technology to stay on top of digital innovation
• Enhancing the eCommerce capabilities of the market teams: Sharing best practices from other markets and Training markets on managing newly launched features, and refresher trainings on existing features
• Ensuring website stability & reporting any issues: Supporting markets with website related issues, and Raising tickets to the relevant teams when needed (agency/ DSU). Will also make sure SLAs are followed
• Channeling markets' requests to the development agency: Logging new feature requests and prioritising them accordingly and Release process management (testing, liaising with agency & markets)
• Managing periodic security scans for websites & ensuring compliance with Nestle standards

What will make you successful

• 4 years’ experience in web mastering / eCommerce platforms management (including mobile).
• Strong experience in Website running (Content Management, Merchandising, A/B testing & personalisation)
• Experience in SEO optimisation a plus

Additional Requirements

• 4 years’ experience
• A/B testing