Position summary:

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service.

Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Requirements:

• Take room service orders over the phone.
• Answer questions on menu selections, and check with kitchen staff.
• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Place and log call back for room service order.
• Notify guests and management of delays in service delivery.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Record transaction in MICROS system at time of order.
• Complete all closing reports, including MICROS reports.
• Process all payment methods.

Additional:

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Job Category: Food and Beverage & Culinary
Location: The St. Regis Dubai The Palm, The Palm Island Jumeirah, Dubai
Brand: St. Regis Hotels & Resorts
Schedule: Full-Time
Relocation: No
Position Type: Non-Management
Located Remotely: No

PUTTING PEOPLE FIRST

Although the pandemic challenged Marriott International over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritise the safety and wellbeing of our associates. It’s because of them we’ve proven to be a resilient force with a rich 94-year history.

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is about seizing new opportunities, building meaningful relationships and being a force of good in the world.

EXPLORE ENDLESS POSSIBILITIES

As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

DISCOVER NEW OPPORTUNITIES

What does living fully mean to you? Whether you are seeking to grow with new opportunities, work beside teammates that feel like family, or make a difference in the world, Marriott helps you live life to its fullest, no matter how you define it.

ENJOY UNMATCHED WORK PERKS

Travel Perks & Benefits
We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

Recognition & Rewards
Marriott recognises success and commitment. We honour and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

Growth Opportunities
Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

Additional Requirements

• MICROS system