JOB SUMMARY

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

To inspect, maintain, repair and perform preventative maintenance on all Mechanical Equipment & Plant. Conduct daily inspections of the property's mechanical plant. Read, log, track, and interpret readings from meters, gauges, and other measuring units. Maintain daily logs of operation, maintenance, and safety activities. Monitor and inspect boiler equipment, computer terminals, switches, etc.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai
Number of Direct Reports - 0
Titles of Direct Reports – CANDIDATE PROFILE

Experience: Minimum 3 years of related work experience

Skills and Knowledge:

• Ability to Read and follow blueprints / schematics
• Ability to assemble, install, test and troubleshoot Mechanical equipment
• Good understanding of International & Local Mechanical Code
• Demonstrated knowledge of Mechanical Tools and Instrumentation
• Knowledge of Lock/Tag Out Protocol, OSHA and other Mechanical safety procedures
• Understanding of maintenance inventory and requisition of parts and supplies as needed.
• Ability to verbally communicate effectively with guests and co-workers.

Education or Certification:

• Minimum Technical, Trade or Vocational Certificate/Diploma or equivalent

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Inspect, repair, and maintain Mechanical equipment (e.g., boilers, pumps, water features, Linen chute etc)
• Test and record boiler, condenser, and open/closed loop systems water quality and take any necessary corrective action such as adding chemicals to prevent corrosion and harmful deposits
• Activate valves to maintain required amounts of water in boilers, to adjust supplies of combustion air, and to control the flow of fuel into burners
• Carry out minor Plumbing & Mechanical works for Mechanical systems & Equipment, as required
• Monitor and inspect Mechanical Plant/Equipment, switches, valves, gauges, alarms, safety devices, and meters to detect leaks or malfunctions, and to ensure that equipment is operating efficiently and safely
• Maintain engineering area is safe, kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.
• Participate in departmental meetings and training etc.
• Assist in energy conservation programme, as assigned
• Comply with hotel and corporate LSOP’s and SOP’s.
• To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
• Document all work performed and any spares used.
• Serve as an active member of hotel emergency response team.
• Carry out any requests asked of you by your immediate supervisor.
• Take active role in the TQM process.
• To ensure that you maintain a high level of hospitality and guest concern. Practice at all times “Empowerment” and do whatever it takes to satisfy the guest.
• Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe working environment for himself and for others.
• Maintain high standard of GSS and Brand standard for guest rooms and related areas.
• To carry out other job assignments given by DOE or designate, as business demands.

Safety and Security:

Policies and Procedures:

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication:

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others:

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

• The physical ability to stand and or walk frequently.
• The physical ability to climb on a ladder or scaffolding to heights in excess of 10’, balance, and work above the shoulder frequently.
• The physical ability to occasionally bend/stoop, kneel, crouch, and squat in order to operate and maintain the Plant and Equipment.
• The physical ability to use both hands for frequent grasping and occasional fine manipulation
• The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
• The physical ability to occasionally push and pull various items, such as equipment, tools etc.
• The physical ability to work at heights for extended periods of time and to tolerate required personal protective equipment such as steel toed shoes, work gloves, safety glasses, ear protection, dust masks, safety belts and safety shoes on a continuous basis.

Job Category: Engineering & Facilities
Location: JW Marriott Marquis Hotel - Dubai
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Relocation?: No
Position Type: Non-Management
Located Remotely?: No

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Additional Requirements

• Assemble
• Install
• Inspect
• Test
• Maintain
• Repair