Sales Manager - Members Club - Central London, UK
The Membership Manager's primary remit is to generate revenue for Quintessentially Lifestyle via the selling of individual Memberships to targeted clients (potential 'Members').
Through in-depth research, proactively generating leads & networking, the Membership Manager will act as a Brand Ambassador and initial potential Individual Member point of contact in London.
The Membership Manager is primarily responsible for the acquisition of reactive & proactive Memberships and retention of existing Members for the local office.
Main duties & responsibilities to include but not limited to:
Acquisition of New Members:
-Proactively identify potential leads for individual Membership.
-Build and maintain an on-going a potential leads database in salesforce.com for individual Membership.
-Acquire new Members – communicating with them by phone, email, and face-to-face meetings.
-Manage the administration of Membership applications including:
-Putting together and sending of new Membership packs;
-Adding new Member information into Q Force and on the Q website;
-Processing of Membership fees;
-Ensure smooth transfer of Members from application stage to introduction to Member Assistant stage ready for servicing.
Other:
-Assist in preparing any sales documentation according to the regional sales and marketing strategy and keep these updated at all times.
-Support other Membership Managers for all sales & marketing-related matters when required.
-Provide support to Member Assistance team should workload permit.
-Work closely with all Q sisters companies based in London office to share contacts and add value to Q lifestyle services with their offers and experiences.
-Communicate leads and opportunities within Q, which will benefit other areas of the operation.
-Promoting the exclusive nature and the up-market image of Q on all appropriate occasions, especially externally, selectively ensuring that focus is maintained on the target market at all times.
-Investigating innovative new ways to build and promote company brand.
Q Force-related:
-Logging each and every action in Q Force CRM database – aim for your colleagues to be able to take over from you in your absence.
-Following up with Member post-request & obtain feedback – and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly).
-Keeping file in Q Force CRM database up to date and complete mandatory fields, prior to closing accurately as per type & conclusion of request.
-Updating Member information in Member Record in Q Force – additional notes of preferences & profile.
-Liaising with Head of Member Assistance to ensure all Q Force-related housekeeping, resulting from management reports, is updated & corrected according to instruction within the agreed upon deadline.
Knowledge sought:
-Work background in any of the following sectors/areas: Sales, Recruitment, Blue Chip Companies. Customer Service, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.
-Experienced handling of executives, senior executives, VIP's, personalities, celebrities, persons of social standing.
-In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
-Global contact address book spanning all major industries (HR, PR, Media, Finance, Hospitality & Travel Tourism, Real Estate, Q-worthy suppliers).
-Possess a minimum of 2-4 years Sales and/or Customer Service experience.
Requirements:
-Excellent written & oral communication - fluent English a MUST.
-Passionate about customer service & delivering service excellence.
-'Can-do' attitude – ready to get involved at all times.
-Fast learner – adapting to new processes in rapid change climate.
-Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.
-Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.
-Ability to remain calm & courteous under pressure, and effective conflict management.
-Outstanding project management skills
-Self-starter & own manager – work autonomously.
-Strong IT & CRM systems skills (Q Force, Microsoft Office etc).
-Good team player – displays compassion towards fellow colleagues.
-Excellent interpersonal skills – outstanding telephone manner.
-Mature approach, dedicated and committed with a strong drive, independent.
-Reliability
-Polished appearance.
-Experienced in dealing with confidential information using discretion and sensitivity at all times.
Additional Requirements
- excellent communication
- English language
- project management skills
- Salesorce
- Microsoft Office
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