INTRODUCTION:

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE:

Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.

RESPONSIBILITIES:

• Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
• Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category
• Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies
• Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
• Drive partnership on the selling floor between sales associates, specialists, stock and operations team
• Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
• Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
• Lead the integration of new joiners to the business
• Lead by example by delivering the Burberry Experience to customers when necessary
• Partner with Store Manager and Training to take ownership of Burberry Experience training within the store
• Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates
• Resolve difficult customer issues and escalate to management when necessary
• In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
• Create and maintain an open, positive and harmonious work environment
• Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
• Additional duties as required

PERSONAL PROFILE:

• Advanced knowledge of POS system
• Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
• Able to use a fluent and professional dialogue with clients and staffs
• Previous experience with Apple mobile devices and comfortable with the use of digital tools
• 1-2 years previous supervisory or management experience in retail sales

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Segment: Manager, Management
Department: RETAIL OFFLINE
City: Dubai
Location: UAE

Life at Burberry

We are focused on attracting and retaining a broad range of the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at Burberry means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.

We are a passionate team. Adaptable and agile, we see change as an opportunity and embrace its possibilities. We put our best into everything we do, working together to pursue the extraordinary.

In the following sections, you can learn more about what drives us; how we are working to implement positive change within our industry and communities; our commitments to diversity and inclusion, and how we support our employees’ personal and professional development.

OUR CULTURE
Burberry’s guiding principle is Creativity Opens Spaces. It is a shared belief that through creativity we can push boundaries and explore new possibilities for ourselves, our customers and the communities interacting with our brand.

RESPONSIBILITY
From our products to our packaging and the people who craft them, we’re building on our history of innovation and creativity to drive positive change and help transform our industry.

DIVERSITY & INCLUSION
At Burberry, we have always sought to build a culture that is open and inclusive, where all perspectives are valued, and our colleagues representing 120 nationalities across 34 countries can find a real sense of belonging. We believe that diversity of thought, experience and voice opens spaces for new ideas to thrive, which in turn fuels creativity and enables us to fulfil our purpose.

YOUR DEVELOPMENT
The landscape of our industry is constantly evolving. We ensure our people have the tools they need to grow both personally and professionally. By supporting their wellbeing, we believe our teams are better equipped to collaborate and create, while building a culture of openness and compassion.

OUR HEAD OFFICES

Our global headquarters at Horseferry House is a central hub for our entire organisation. This iconic location in the heart of central London is a proud connection to our heritage, as the first Burberry store in London opened at 30 Haymarket in 1891.

Beyond our global headquarters, we have corporate offices in Shanghai, Seoul, Hong Kong, Paris, Dubai, Milan, Barcelona, New York, Ginza and Leeds. Here our teams continue to create, innovate and bring to life the present and future of our brand.

OUR STORES

When Burberry customers walk into our stores, they are immersed in our brand story. Bringing together our range of luxury products, unparalleled service and cutting-edge retail technology, our stores bring the Burberry experience to life.

Our flagships include the pioneering social retail store in Shenzhen, our iconic Regent Street location in London and exciting new concepts in cities including Los Angeles and Ginza.

OUR MANUFACTURING SITES

From the UK to Italy, our manufacturing sites continue to uphold our commitment to the highest standards of quality and expert craftsmanship.

Additional Requirements

• Achieve sales goals and KPIs
• Advanced knowledge of POS
• Complex customer service