Job summary:

Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge.

You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers.

Key Qualifications:

• Proven ability to drive amazing customer experiences — and results — through team development.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.

Description:

As a Manager, you’re responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising.

You actively build your teams — hiring, training and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy.

Additional Requirements:

• You have demonstrated leadership ability with proven experience in a customer-facing sales setting.
• Cross-industry experience is welcome.
• You have a passion for learning about Apple technology and products.
• You read, write and speak English fluently.
• You are flexible with your schedule. Your work hours will be based on business needs.

How We Work

Apple’s most enduring design may be Apple itself.

Apple is organised by functional specialties rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software, and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.

Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.

Inclusion

Everybody in.

Diversity includes. Inclusion empowers. And when we bring everybody in, we can do the best work of our lives together. That’s why we continue to strengthen our long-standing commitment to efforts such as inclusive hiring and development and equitable pay for all.

Our values are part of everything built here — including careers.

Accessibility
Technology is most powerful when everyone can make their mark.

Education
Education is the great equaliser and a powerful source of opportunity for all.

Environment
Our goal is to leave the planet better than we found it.

Inclusion and Diversity
We’re committed to making Apple more inclusive and the world more just.

Privacy
We design Apple products to protect your privacy and give you control over your information.

Racial Equity and Justice Initiative
This is a long-term effort to help ensure more positive outcomes for communities of color.

Supplier Responsibility
We believe in a safe, respectful, and supportive workplace for everyone.

Feel good in body and mind.
Everyone has different needs and schedules, and that’s why we offer medical plans that cover both physical and mental healthcare. In addition, employees have the option to access medical professionals from almost anywhere and get free confidential counselling — virtual or in person. You could also be eligible for help with fitness-related expenses.

Feel good financially.
At Apple, we make sure women earn the same as men performing similar work. As part of that effort, your salary history is history — we won’t ask. Every employee here also has the opportunity to become an Apple shareholder, because all are eligible for stock grants and also a discount when purchasing Apple stock. To help you prepare for retirement, our pension can help you meet your savings goals. And to help you prepare for the unexpected, you’ll have the security of multiple forms of income protection.

Additional Requirements

• Proven leadership skills
• Cross-industry experience
• Write and speak English fluently