Job Purpose:

To provide and deliver comprehensive administration support at every touch-point in the employee?s lifecycle.

Job Outline:

• General accountabilities
• Responsible for day-to-day people experience operation.
• Deliver a consistently high-level quality customer service and communication to internal and external customers/stakeholders. Liaise with relevant stakeholders to meet defined work goals.
• Execute all HR- assigned activities in a timely manner in compliance with the latest policies and processes, standard operating procedures, and instructions. Ensure confidentiality is maintained at all times.
• Familiarization with the HR systems and data landscape at a level appropriate / required to perform processes and complete tasks with quality and accuracy.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices, and cost reduction in various touch-points in the employee?s lifecycle to improve the quality of the people's experience.
• Maintenance of accurate reporting on HR activities and ad-hoc reporting whenever required.

Specific accountabilities

Join and welcome to our world ( Recruitment & Onboarding)

• Provide administrative support to the talent acquisition team on recruitment-related items such as:- screening applicants, coordinating interviews, creating and managing job requisitions, and supporting with the creation of offers in the system.
• Administer and score profiles of all types of psychometric tests in accordance with testing standards and procedures, keeping always in mind the correctness and accuracy of score and profiles generated.
• Delivers customized onboarding process and orientation that facilitate a positive candidate experience.

In our world

• Process all transactional activities of the employee life cycle within the Service Level Agreements.
• Provide high-quality, consistent HR guidance, support, and resolution to managers and employees with a focus on people experience.
• Investigate, acquire and check all relevant documents to process any transactions.

Specific to Talent Identification

• Coordinate and allocate appointments in liaison with the Talent Identification team while ensuring efficient scheduling, follow-up of testing, arranging feedback sessions and informing concerned parties accordingly (i.e. applicants, recruitment and line manager department).
• Collaborate seamlessly with other teams/administrative teams and proactively ensure efficient delivery of services.

Saying Farewell (Off-boarding)

• Deliver customised off boarding process and briefing to leavers, enhancing the leaving experience of employees.
• Due diligence of all the required financial/non-financial aspects of the process to ensure smooth transactions.
• Conduct exit interviews with the leavers and gather feedback from the exit survey and interviews.

Qualifications & Experience

Human Resources other requirements:
12 Years schooling or equivalent: 4+ years of experience in Human resources covering recruitment, shared services, onboarding, off boarding.

Knowledge/skills:

• Comprehensive knowledge in HR administrative procedures, interviewing techniques and experience in handling recruitment projects, joining formalities, off boarding or in a shared services environment covering all aspects of employee lifecycle.
• PC literate and proficient in MS Office package - Strong quality orientation and organisation skills.
• Excellent English communication skills (written and verbal), Arabic language is an advantage.

Other languages besides English:

1. Arabic
2. Hindi/Urdu
Leadership Role: No

Fixed Compensation for Dubai based roles

• Competitive base salary, paid tax free and reviewed annually
• Accommodation or a cash alternative
• Transport or a cash alternative

Variable Compensation for Dubai based roles

• Role specific allowances – payable to those in specialist roles or who have specialist skills
• Eligibility for the Emirates Group Profit Share scheme – an annual scheme that pays out to all eligible colleagues if the Group profit target is exceeded

Benefits (contractual)

• Medical insurance; Life insurance; Personal accident / Workmen’s Compensation – insurance to ensure you are appropriately covered for medical treatment, emergencies and accidents whilst employed by the Group.
• Education Support Allowance – assistance with the cost of your eligible children’s education in Dubai or abroad, applicable to eligible grades only.
• Annual leave – a minimum of 30 calendar days per year.
• Annual leave travel – a return ticket home each year, paid for by the Group.
• End of Service Benefit - a gratuity payment at the end of your service with the company which increases with your length of service.
• Pension Scheme – a retirement savings plan, applicable to eligible grades and nationalities only.

Benefits (non-contractual)
Emirates Group Staff Travel – enables you, your family and friends to travel the world at discounted rates on Emirates Airline and selected other airlines.

Emirates Platinum Card – enables you to benefit from discounts on shopping, dining, entertainment, services, leisure and hotels from 1000’s of retailers in Dubai and around the world.

Our culture and diversity

The Emirates Group has a lot in common with Dubai. The languages, cultures and ethnic backgrounds that make up our group help us innovate and grow our business in exciting ways. For example, Emirates was the first to introduce onboard showers. We also believe that the customer experience we offer is really different. And of course, safety is paramount – it’s there in everything we do. In the Middle East, dnata was one of the earliest adopters of electric ramp vehicles and ‘smart’ battery charging. We have also introduced Vaculex loading aids in Dubai, which are safer for staff and more cost effective for customers.

Our initiatives

Our whole industry is committed to reducing aviation’s carbon footprint. As a group, we want to go further than that – and make sustainability and eco-efficiency the cornerstones of all group operations in the air, and on the ground. We go further than making a difference within the industry. At dnata4good, we come together to reach out and support children in need and endangered wildlife all around the world. The Emirates Airline Foundation is another way we are actively working towards creating a better world for children. We provide life-changing medical treatment, clean water and educational opportunities.

Additional Requirements

• Hindi / Urdu would be advantage
• Excellent English communication skills
• HR administrative procedures