Description de poste:

As the professional in charge of Stock and Administration, you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.

Duties and responsibilities are adapted according to local store specificities and can encompass:

• Stock Management (depending on store size: some tasks can be part of Client Advisor / Team Manager duties)
• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)
• Manage the delivery operations, preparing and replenishing stock quickly and accurately
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

Administration (depending on store size: can be part of Client Advisor / Team Manager duties)

• Manage vendor contracts
• Monitor store maintenance
• Liaise with HR Administration and payroll on time sheets and other needed information
• Support the Store Management in creating the staff planning (workforce management) taking in consideration anticipated traffic flow, commercial elements and staff availability
• Manage stationery, uniforms, kitchen supplies etc.
• Handle cash management and expenses reimbursement
• Follow Internal Audit guidelines

After Sales Services (depending on store size: can be part of Client Advisor / Team Manager duties)

• Approach After Sales Services as a Client relationship opportunity and provide the best Client experience
• Handle Client repair requests, manage the repair process and Client follow-up
• Manage and ensure quality issues are properly dealt with

General duties

• In larger stores: manage and develop your team
• Follow the company’s policies and procedures
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

PROFIL

Skills & Attitudes

• Organised & Attention to Detail
• Sense of Service
• Professional Attitude
• Responsibility & Ownership
• Strong knowledge in various stock management software and Excel
• Able to work alone and to build a strong relation with the team

INFORMATIONS COMPLÉMENTAIRES

The Louis Vuitton Promise:

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

Sharing our commitment:

A more sustainable world is a no-brainer when travel is part of your DNA and is a necessary vision when you talk the language of luxury. A more sustainable world is an ambition we are working towards through four commitments central to our métiers.

Creating and designing for the long haul

Our products are designed to be handed down from generation to generation. This belief guides us at every stage from creation through the choice of materials to manufacture. Therefore, 40% of our creative teams are trained in sustainable design. Our workshops are certified compliant with ISO14001 and our facilities, like the ones at Marsaz and Eole, have been built in accordance with the most demanding High Quality Environmental and LEED eco-construction standards.

Protecting biodiversity

We understand the need to respect nature in order to protect and conserve the top-quality natural materials we use in our products. To achieve that, we target the most demanding environmental standards, such as Leather Working Group certification for our tanneries, and Forest Stewardship Council certification for the paper we source for our packaging.

Taking action on climate change

At Louis Vuitton, half of our CO2 emissions are generated by our consumption of energy. And 80% of that impact originates with our stores. Over the past 15 years, we’ve reduced this impact by 12% by making adventurous lighting choices. To ship our products, we’re piloting an ambitious continuous improvement program that ranges from appointing committed transportation providers to reducing our packaging, and selecting low-emission vehicle fleets.

Asserting our identity as a responsible business

High environmental and social performance are central concerns for Louis Vuitton. That's why we focus on optimisation, the circular economy and recycling when selecting materials. To make sure that nothing is wasted and everything is used. We also make donations that encourage and promote reemployment by non-profit organisations in the social and solidarity economy, and channel the profits made from recycling our metal components to in-house environmental projects to create a virtuous circle.

Additional Requirements

• Strong knowledge in various stock management software
• MS Excel