Job description:

You will work with partnership with senior management of Trade & Working Capital Operations who provides end-to-end product coverage for international trade products, including client servicing, document support and product servicing and billing with a scalable support structure that allows for high-volume through-put. The team has a strong risk management program tailored for local regulations and the technology platform suits end-to-end core product needs. Trade Finance Operations provides unique offerings to different market segments.

Company: JP Morgan MENA
Country / Region: United Arab Emirates
City: Dubai
Job Category: Client Service Delivery
Job Schedule: Full time
Job Shift: Day
Locations: Dubai International Financial Centre, Dubai

Job Summary:

As a Client Service Associate in Trade & Working Capital, you need to manage different components of workload, client services and other internal and external reporting on daily basis ensuring adherence to designated deadlines and controls. Incumbent need to work with minimum supervision and act on own initiative to identify tasks and efficiencies to be implemented on the unit.

Job Responsibilities:

• To investigate, analyze and resolve customer enquiries/requirements.
• Monitoring of transactions to ensure it is completed.
• To adhere to all established work and escalation processes.
• To escalate all exceptional processes and maintain their audit trials for record purposes Prepare weekly and monthly metrics
• Strict adherence to all relevant Process and Procedures.
• To investigate, analyze and resolve complex customer enquiries/requirements to provide required solutions in the operating environment.
• To ensure that all Customer Enquiries allocated to them are handled in a timely and accurate manner, exercising sound judgement based upon knowledge and experience, always.
• Required qualifications, capabilities, and skills

Any University Degree, with minimum 3-5 years of Trade Finance experience/ Banking Operations and Client Service together with up-to-date knowledge of current market practice.

• Excellent interpersonal, verbal, and written communication skills – in is essential
• Arabic Language skills would be in advantage
• Proven skills in team supervision / management
• First class customer service skills are essential
• An understanding of Trade Finance documentation and the Trade Finance Operations business.
• Extensive knowledge of the International Chamber of Commerce Rules and Regulations governing trade finance products: ISP 98 / URDG / UCP600
• The incumbent must demonstrate the ability to manage multiple tasks and priorities daily ensuring adherence to all risk control, compliance, and regulatory policies
• Ability to priorities, multi-task and manage own and others workload.
• Experience working within a matrix-style structure across a global team
• Professional telephone manner, communication, and interpersonal skills
• Preferred qualifications, capabilities, and skills
• Extensive knowledge of the International Chamber of Commerce Rules and Regulations governing trade finance products: ISP 98 / URDG / UCP600
• CDCS Qualified.

About Us

JP Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Additional Requirements

• International Chamber of Commerce Rules
• CDCS Qualified
• Arabic Language skills