Job description:

When you look at L'Oreal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

Not only that we also take our sustainability goals seriously; moving us to a more inclusive andsocietywith a model that has longevity.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation. If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

In the Professional Products Division, our mission is to support hairdressers and develop the hair industry sustainably, whilst benefiting all. We’re the founding Division for the L’Oréal group, with a 110-year history.

Here, you’ll be constantly looking to create connections between our brands, professionals and consumers in every market. Our mission is to reinvent professional beauty and lead the digital transformation of our industry with a customer-centric approach.

We provide professionals and consumers with better, safer and more sustainable professional haircare, experiences and services through our 8 brands: L’Oréal Professionnel, Kérastase, Redken, Matrix, Pureology, Biolage, Shu Uemura and Pulp Riot.

Why Join Us

We take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.

When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status.

When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives.

The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

Responsibilities:

• Work within the Digital and Innovation team, driving the strategy for the Professional Products Division on technology and services
• Collaborate with each of the brand teams (local and global) to plan future digital service deployment
• Act as point of contact for the cross-divisional digital and marketing team to cascade performance, best practices, and service optimisations
• Proactively identify opportunities to improve and enhance our service offering to benefit wider digital strategy
• Establish actions to measure and improve the divisions total digital service offering
• Identify new services that can benefit clients and/or salons by increasing footfall, increasing retention, or increasing average service price
• Improve brand website performance
• Deliver a cross-brand Search Engine Optimisation (SEO) strategy, working with brand teams and agency partners to increase our websites visibility and performance
• Own website performance optimisation for the division and work hard to improve for the benefit of our customers
• Be the expert for the division on tools such as Sitecore, Glassbox and Google Analytics delivery best in class website optimisations at a local level
• Establish a sampling strategy working with the divisional ecommerce team and relevant brand teams
• Support upskilling on digital topics across the division, creating content where needed to support our professional education platform “Access”
• Own the Digital Advisory Board (DAB) process for the division, working across all brands and relevant divisional stakeholders to drive innovation and deliver new digital technology/services in a safe and compliant way.
• Provide regular insight and analysis to brands and senior management to understand the tech and services performance identify opportunities
• Keep the “pro” at the heart of everything we do, ensuring L’Oreal is the partner of choice for all salons and stylists within the UK&I

You have

In order to be successful in this role you will:

• Have had experience working within a digital team
• Experience using tools such as Google Analytics, updating website content and understanding appropriate performance metrics to define success are all essential
• You will have a passion for all things related to digital innovation
• Previously managed agency relationships
• Evidence of working to a budget and set ROI targets
• Have experience managing multiple stakeholders across multiple projects simultaneously
• Work effectively within a lose framework
• Personify a test and learn mentality, and are comfortable with failure in order to achieve success
• Have an ability to work autonomously
• Be a clear communicator, with an ability to “simplify the complicated” in order to bring everyone on the transformation journey with you
• Proven ability to be proactive and tenacious.

You show

Ambition: You anticipate, think, and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.

Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.

Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.

Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others’ feelings and motives.

Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.

Benefits

We put people development and learning at the heart of our business; we’ll help you master your role; develop your technical expertise and you’ll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you’re actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don’t forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.

Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.

As any great employer should do, we make sure we look after your financial wellbeing. That’s why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There’s also the chance to enrol in medical and dental insurance, gym discounts and health check-ups.

Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!

How we recruit

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

Additional Requirements

• Cross-brand Search Engine Optimisation
• Sitecore - Glassbox and Google Analytics