Job description:

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs
• Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
• Checks stock provisions of open orders, and follows up pending blocked orders
• Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.
• Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
• Transfers seasonal orders to SAP; sets customer discounts and determines net order amounts
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
• Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
• Manager Ad-hoc projects and reports as required by the line manager.
• Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.
• Prepares Daily Order Fulfilment report in sales order period.
• Ensuring all packed shipments are invoiced in SAP accurately

Education:

• Preferably with a bachelor’s degree

Experience:

• Minimum 1-2 years of experience in sales and/or customer service

Capabilities:

• A strong customer service focus
• Excellent communication skills and a proven ability to develop long-lasting relationships with our key accounts
• Ability to contribute to a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential.
• Team Player with high level of collaboration
• Excellent command of English language
• Experience in SAP preferred but not mandatory

Company culture

PUMA provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

Working at PUMA

WELLBEING
We know it takes more than just a great job to give PUMA employees peace of mind. WELLBEING@PUMA is our promise to keep your work-life balance in check. From organising sports and social gatherings to managing parental leave and pension plans, we support your needs every step of the way.

PUMA POTENTIAL

PUSH YOUR CAREER WITH GLOBAL OPPORTUNITIES
Accelerate your performance right from the start at PUMA. Take the chance to really own your performance, and grab the best career and development opportunities. Our integrated and consistent talent management drives our performance culture, and supports your working with Speed and Spirit from day one. We're constantly driving your talent with the necessary tools to push your potential to the next level.

YOUR PERSONAL JOURNEY

Every career is a personal journey. Take the opportunities that really matter to you, that will further develop your personal skills, that will empower you to be a be a better version of yourself. A meaningful career grows freely and can’t be put in a box.

We asked our employees what they can share from their personal career journey. We received many insights, experiences and tips on how to manage private and working life. What is your current career question? Have a look at the different sections and hopefully it can inspire and support your personal journey. Open the box and be anything you want to be.

STAYING ON TARGET

How to keep track of all of PUMA’s 10FOR25 targets? By knowing where we started and where we need to go.

01. HUMAN RIGHTS
Embedding human rights and compliance to ILO Core Conventions in all our operations and suppliers. Making a positive impact on communities where PUMA is present.

02. CLIMATE
Taking a leading role in Climate Action within our industry and implementing our existing science-based greenhouse gas emission reduction target.

03. CIRCULARITY
Moving toward a more circular business model.

04. PRODUCTS
Ensuring 90% of our products contain more sustainable materials and components.

05. CHEMICALS
Zero discharge of all hazardous chemicals from our supply chain.

06. PLASTICS AND THE OCEAN
Joining forces on reducing plastic pollution.

07. WATER & AIR
Meet industry good practice on wastewater quality and air emissions to 90% for PUMA core suppliers. Status: Wastewater on track, air emissions pending.

08. BIODIVERSITY
Celebrating biodiversity by using certified and traceable materials.

09. HEALTH & SAFETY
Reducing injury rates significantly to achieve zero fatal accidents and injury rates below industry average.

10. FAIR WAGES
Mapping and improving wage practices in major sourcing countries.

Additional Requirements

• Excellent command of English language
• Min 1-2 years of experience in Sales