Job description:

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago.

This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP film theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as Waiter / Waitress.

• To provide prompt and courteous F&B service to the Hotel’s guests.
• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilise the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from a set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimise waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed

Personal Attributes

• Reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

Qualifications

Education: Secondary education

Experience

• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience

Company Name: Raffles Hotels & Resorts
category: Hotel & Hospitality
Position Type: Waiter/Waitress
Schedule: Full-Time
City: Dubai
Country: United Arab Emirates

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About Company

Raffles Hotels & Resorts is a luxury hotel brand that is part of the Accor hospitality group.

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest man-made island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance.

Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP film theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Who We Are

We’re so much more than hotels — we’re creating innovative lifestyle experiences, whether you live, work or play. Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

What We Stand For

Promoting diversity and inclusion is a key driver of performance and innovation, because we believe in natural kindness, respect our differences and value all voices.
With our Talent & Culture Teams around the world, we combat discrimination and promote equal opportunity across the Group.
Our employees are unique, and we strive to make them feel valued and recognised, the same way we do for our guests and local communities.

What We Offer

Our objective is simple: make you grow and give you the spark to unleash your personality, so you have a smile on your way to work.

As a company, we place people at the heart of everything we do, and this includes supporting the career paths of each one of our 230,000+ employees and 300+ jobs. Our Learning & Development strategy - The Academy, focuses on continuous learning and skills development.

Our Values

We obsess over our customers.
Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them.
We enjoy doing it.

Hospitality is a team sport, and we’re stronger when we trust and support each other.
We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.

We are connected with the world, and to others.
We enjoy the mix of cultures.
We are proud of our differences. We put you first, and we value you, whoever you are.
We care for the planet.

Additional Requirements

• Basic F&B product knowledge
• Team player
• POS system