Job description:

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Laundry Attendant who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Do you see yourself as a Laundry Attendant for InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Main responsibilities:

A little taste of your day-to-day

• Assists in sorting hotel and guest linen for washing
• Helps in timely loading and unloading of machines
• Assists in transferring linen and clothes between machines
• Feeds in linen in the flat-work ironer
• Ensures timely addition of chemicals in proper quantity
• Maintains proper temperature, pressure and water level
• Ensures machines and areas are kept free of lint
• Ensures general cleanliness of the entire laundry department
• Attends all staff training meetings as when directed by the superiors
• Reports health or safety hazards to the Laundry Manager
• Receives, sorts, counts, stores and issues all F & B and room linen according to established procedures
• Assists in inventory taking
• Reports damages and loss of linen to supervisor and also assist in repairing linen
• Issue guests and cleaning supplies according to established procedures
• Maintains linen room and equipment in proper state of cleanliness and repair
• Maintains records of new linen, discard and issues
• Complies with Hotel’s health, safety and hygiene policy and adheres to conduct personal grooming and hygiene standards
• Attends meetings and training sessions as required
• Ensures proper temperature and pressure required as per the texture of the textile
• Ensures timely pressing of all items
• Ensures machines and areas are kept in proper working order
• Sorts hotel and guest linen for washing
• Ensures timely loading and loading of machines
• Ensures timely addition of chemicals in proper quantity
• Maintains proper temperature, pressure and water level
• Ensures machines and areas are kept free of lint
• Ensures all stains are removed, testing the chemicals before applying on the fabric, else inform the supervisor
• Attends all staff training meetings as when directed by the superiors
• Sorts hotel and guest linen for pressing
• Ensures proper temperature and pressure required as per the texture of the textile
• Ensures timely pressing of all items
• Ensures machines and areas are kept in proper working order
• Ensures all garments being pressed are in proper condition, else inform the supervisor, for suitable action to be taken
• Ensures broken zippers, missing buttons are replaced and mending is done if necessary

Other responsibilities:

• Attends all staff training meetings as when directed by the superiors
• Reports health or safety hazards to the Laundry Manager
• Performs sewing duties including altering, fitting and mending for guests, hotel linen and uniforms
• Fits all new employees with existing uniforms
• Cuts, tailors, mends and alters uniforms
• Converts condemned items into usable items
• Sews curtains, cushions and wall coverings
• Attends to guest requests
• Assists in the preparation of special functions
• Maintains equipment and keeps own working area clean
• Checks all linen and uniform repairs on a daily basis
• Makes costumes for special events for the hotel
• Maintains sewing supplies such as threads, buttons, zippers, linen etc
• Prepares requisitions for depleted supplies
• Checks condemned linen from Laundry
• Assist in the linen room duties as appropriate
• Assists in inventory taking
• Advises superior of damages and loss of linen/uniform on regular basis
• Establishes and maintains effective employee relations
• Prepares guest-pressing and dry cleaning as requested in accordance with the hotel’s presentation standard
• Spots and dry-cleans all uniforms
• Uses all dry cleaning equipment
• Uses spotting boards
• Attends to pre-coating and slugging
• Sort articles for pressing into categories and performs pressing function including:
• Using pressing equipment
• Use appropriate chemicals when pressing
• Maintain chemical supplies
• Prepare requisitions for depleted supplies
• Check guest items on receipt for damage and record any findings
• Maintains dry cleaning equipment in good condition and ensures regular servicing
• Attends to outside customers and guests courteously, promptly while maximising sales
• Maintains working area and equipment in proper state of cleanliness and repair
• Reports guest complaints to superior immediately
• Complies with Hotel’s health, safety and hygiene policies and adheres to conduct personal grooming and hygiene standards
• Attends meetings and training sessions as required
• Complete other responsibilities as assigned

What we need from you

• Communication skills
• Good English command (speaking / reading / understanding / writing)
• Basic knowledge about how to operate different kind of machines and of chemicals
• Ensures that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
• Recognises different garments and has knowledge of how each and one of them should be treated

Job Category: Travel & Assistance
City: Dubai
Country: United Arab Emirates
Schedule: Full-Time
Located Remotely? N
Relocation? N
Position Type: Room Attendant - Housekeeping

What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics..

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®, brand, and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Our Benefits

We join recognition with a rewarding experience.
Working for us means more than competitive pay and benefits. You can also expect recognition for your hard work, a healthy working environment and the right work-life balance.

Annual Leave
All our colleagues are offered paid annual leave and public holidays in line with their local market

Incentive Programmes
Some roles are eligible for incentives such as bonus which rewards you for your own and company performance

Colleague Recognition
We have a colleague recognition programme to celebrate and recognise peers’ success, as well as long service awards

Insurance
In most markets we offer access to insurance such as private healthcare

Pension and Savings Plan
We offer a range of pension and savings plans globally

Flexible Working
Flexible working arrangements can be discussed with your line manager to help balance work and home life

Hotel Discount
We offer both colleague and friends and family discount rates across our properties globally

Other Discounts and Offers
In some markets, we offer a range of discounts and access to preferential rates for shopping and leisure

Colleague Restaurant Facilities
On site subsidised restaurant facilities in certain locations

Wellbeing
You and your family have access to our global Employee Assistance Program which offers financial, lifestyle and well-being advice.

Our values

We join results with responsible thinking

We believe in doing our part for the world and treating others well. That’s why we celebrate difference in our business and strive to help people progress. Everyone’s able to thrive and make a difference. Join us and see for yourself.

• Growing our people’s talents
• Respecting and welcoming everyone
• Operating sustainably

Additional Requirements

• Good English command
• Communication skills