About Us:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

What you do:

The Operations Assistant Manager is responsible to supervise handling operations activities for efficient process monitoring and responding to clients according to set quality & performance standards of the Nextcare Operations. The incumbent is also responsible in ensuring flexibility in handling loads and changes in the department, help the team to be client-oriented to deliver quality actions, promote productivity and efficiency product offerings.

Your key responsibilities:

• Assist Operations Managers in overall supervision of the Pre-approval, Care Centre, Claims Management and After Sales Support departments and monitoring departments performance; plus conducting unit meetings on behalf of the respective manager.
• Assist the Manager in staff appraisal using company performance appraisal tool & ensure unit performs its task to have the medical ethics respected at all times.
• Contributes in operating, developing, implementing high end policies.
• Act as OPS account manager for specific schema.
• Act as OPS project manager for high end projects.
• Responsible in implementation of the core processes with accountability on the overall performance of the department.
• Suggest updates in policies and procedures within the department to be followed by the staff members.
• Ensures tasks of the team member requirements are fulfilled according to operational measures.
• Monitors & ensures process claims targets and reporting targets are achieved.
• Ensures high level of quality in daily claims processing for maximum medical data collection.
• Monitors and follow-up on the performance of the department based on agreed performance targets.
• Ensures high quality customer service is provided at all times by developing quality standards.
• Ensures that communication requirements are being adhered to in a timely and professional manner.
• Takes responsibility of any task/project assigned by the respective unit manager.

Additional responsibilities:

• Ensures employees follow company ethics/values at all times.
• Ensures accurate and timely claims processing and documents handling.
• Ensures proper evaluation of processing/documents handling, releasing/tracking and management of cases.
• Manages targets and quality check of data & efficiency of the staff members.
• Controls over daily work load by maintaining records of the employees and gives them feedback on one on one session.
• Maintains the productivity reports of the team members.
• Provides hands-on assistance to the team members in day to day work.
• Prepares & Maintains Daily, Weekly & Monthly Process Report.
• Contributes to sustainability knowledge management.
• Develops and monitors the skills to fulfil the tasks requirements and enable motivation of staff and encourage their professional growth.
• Suggests training requirements of staff to ensure productivity and growth.
• Apply and respect NEXtCARE leadership principles and create an environment of open communication and continuous improvement.

Behavioural Requirements:

• Good leadership and interpersonal skills with ability to assist in developing, evaluating, motivating staff in a customer-focused team setting.
• Attention to detail and ability of multi-task.
• Time management, prioritisation and organisational skills while maintaining focus on customer needs.
• Ability to work under pressure to tight deadlines.
• Very good analytical skills.
• Ability to work well with all levels of internal management and staff, as well as outside clients and users.
• Ability to demonstrate sounds work ethics.
• The ability to communicate sensitively and effectively within Claims Management department and other departments having regard for the strict need for confidentiality.
• To be capable of responding diplomatically to pressures and problems showing a calm approach to working towards deadlines and always able to show an innovative and creative approach to work.
• The ability to exercise initiatives and be able to work flexibly under pressure and to tight deadlines.
• Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.

Job Category: Operations
City: Dubai
Country: United Arab Emirates
Schedule: Full-Time
Located Remotely? Hybrid working
Relocation? N
Position Type: Operations Assistant Manager

Customer & Market Excellence:

• Strive for excellence at every touch point with the customer
• Foster state-of-art technical/operational knowledge and strive for continuous simplification
• Be the benchmark

Collaborative Leadership:

• Empower the team and provide purpose and direction
• Develop people, provide feedback and care to employee wellbeing
• Collaborate and exchange best practice

Entrepreneurship:

• Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
• Take ownership and responsibility
• Embrace innovation and a culture that allows to make decisions without fear of retribution

Trust:

• Act with integrity, honour commitments, tell the truth
• Foster diversity and inclusiveness
• Act transparently and promote corporate social responsibility

Training and Programs

Allianz adopts unusual training methods for HR development: managers and their staff participate in training programs in the dark or in silence. Allianz has established a unique training facility, the Dialogue Training Centre, where participants experience in total darkness or silence how cooperation in a project can be really successful. This year the Dialogue Training Centre is celebrating its third anniversary. In the following interview, Angelika Antz-Hieber, Head of the Dialogue Training Centre, speaks about these unusual training methods.

Benefits

Allianz Partners will provide Uber’s Partner Protection program, covering independent drivers and couriers that use the Uber and Uber Eats apps across 23 European countries. The coverage includes on-trip benefits in cases of accidents, injury or hospitalisations, as well as off-trip benefits such as sick pay and maternity/paternity payments.

Additional Requirements

• Leadership
• Interpersonal skills
• Analytical skills