POSITION SUMMARY:

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Serves as the primary point of contact and advocate for VMI/CMI customers to ensure accuracy, timeliness of execution and agreed levels of customer service and satisfaction. Responsible to efficiently manage the customer end to end replenishment process, leveraging systems and processes to consistently deliver solutions to fulfil customer demand proactively.

A DAY IN THE LIFE …

• Drives customer satisfaction by consistently delivering high quality service and meeting service fulfilment measures as seen by customers lens.
• Proactive data analytics on Customer behaviour trend and out of stock risks. Effective utilisation of advanced planning, forecasting and replenishment techniques to drive sales and inventory levels at customer DCs taking in account inputs from Demand & Supply Planning, Sales, Customer and Service Strategy.
• Generate optimised replenishment orders in Nestlé or customer VMI/CMI system while balancing inventory and service goals using information such as sales history, forecast and customer / Nestle stock availability.
• Collaborate with DSP & COC to manage out of stock risks and generate effective mitigation actions required (i.e. defining stock allocation rules for limited stock).
• Effectively manage replenishment end to end process leveraging data integrity reports such as sales history, forecast and stock holding within the customer Distribution Centre/Store and Nestlé locations.
• Demonstrates effective management of the VMI/CMI technical solution, including data maintenance and alignment with Nestlé and Customer systems. Develop and maintain inputs to inventory management system, including network changes, lead-times, delivery expectations and new product introductions.

Additional:

• Analyse trends and bring relevant inputs into MBPC cycle Highlights opportunities for improvement by driving internal and external measurement of replenishment elements from stock holding locations (Nestlé to Customer and Customer Distribution Centre to Store).
• Effectively optimises distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics.
• Executes strategies from Operational Demand & Supply Review (OpsDSR) to ensure stock allocation based on business and customer prioritization. Embed the Customer Centricity aspect to operational meetings to support collaboration and alignment of actions to solve out of stock situations. Ensure cross functional teams have visibility on data analytics to anticipate issues, agree on mitigation actions, minimize waste and drive continuous improvements to reduce availability failures.
• Customer Interaction: Professionally engage with customers to resolve issues and concerns related to stock replenishment process and serve as the primary point of contact and advocate for VMI/CMI customers. Ensure right and on time information is available for Customer to manage stock related activities.
• Performance management: Drive WOR and MORs with internal and external stakeholder providing visibility on key metrics: DSC, Freshness, DSA and optimisation - driving alignment on the key decisions.

What will make you successful…

• 2 to 4 years of preferably operational experience in order fulfilment type of role in a similar market environment or trade structure
  Operational experience in the following areas is beneficial:
• Working for or with a customer in a collaborative environment
• Working in other Supply Chain functions such as Physical Logistics or Sales support
• Experience in related business improvement projects
• Good Knowledge about Generating Demand, Supply Chain and Finance process for pricing
• Understanding of Logistics processes including Materials Handling e.g. picking to deliver, transport optimisation, plant and transport route determination
• College / University degree required
• Basic understanding of the O2C flow and key business functions outside of the O2C stream
• Supply Chain E2E Processes and Customer Service Best Practices and solutions knowledge
• Preferred: People Management Experience/Lead a Team

Job Category: Management
City: Dubai
Country: United Arab Emirates
Position Type: Experienced / Lead a Team

Benefits

When you join Nestlé, you’ll enjoy a range of attractive employee benefits:

Competitive remuneration

You’ll be recognised for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

Location-specific opportunities

Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

International mobility

We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

Health and wellbeing at work

Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

Employee support

More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

Parental leave

With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.

Students and graduates

At Nestlé, we offer exciting opportunities to people early in their careers all around the world.

For early-career employees

People Academy

Available company-wide, this self-paced digital learning program helps you to discover Nestlé, its culture, principles and environmental commitments. You’ll learn how to adapt fast, work collaboratively, manage yourself and build leadership skills. People Academy can be accessed worldwide and is available in 19 languages.

For young people looking to start a career

Nestlé needs YOUth equips young people with the skills they need to thrive in tomorrow’s workplaces. Focusing on employment/employability, entrepreneurship and agripreneurship, it has a range of initiatives in different markets, for example:

Nesternship

This program is available in Nestlé's Asian markets. It’s an e-learning module focused on helping job applicants to learn interview skills, and applicants receive tailored guidance on strengths and improvement opportunities when they complete the module.

Our Stories

Every day we touch billions of lives. We want to help shape a better and healthier world for individuals and families, for our communities and for the planet.

Our Businesses

• Beverages
• Nestlé Breakfast Cereals
• Chocolates and Confectionery
• Dairy
• Nutrition
• Foods
• Vending and Food Services
• Imports
• Tea Exports
• Nestlé Ad Campaigns

Nestlé in society

• Creating Shared Value
• Areas of impact & commitment
• Tastier & healthier food
• Healthier lives
• Nutrition knowledge
• Rural livelihoods
• Human rights
• Employment & diversity
• Caring for water
• Climate change
• Environment
• Nestlé for Healthier Kids
• CSV Impact
• Case Studies

Additional Requirements

• Operational experience in Supply Chain
• Knowledge about Generating Demand
• Physical Logistics
• Transportation Analytics