• As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.
• You will strive to discover your Clients and their every need, and to guide them across the Brand.
• You will be a role model to the team, and will support your Team Manager in operational duties.
• You will proactively reach out to your Clients in order to achieve individual and team goals.

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales.
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories.
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships.
• Develop the highest standards of Brand and product knowledge.
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store.
• Respect Louis Vuitton Brand standards in terms of grooming and behaviour.

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties.
• Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers.
• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed.

Depending on specific store needs, Additional responsibilities could include:

• Stock and store operations, visual merchandising, after-sales

Champion of Client Development

• Support Team Manager and be accountable for all Client Development KPIs and focuses (OTO appointments, Wardrobing, 10k client growth & CAP 50 project).
• Lead by example and work with the team to develop clients for all High End events, animations and virtual bridge appointments.

The Louis Vuitton Promise:

“Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!”

Sharing our commitment:

A more sustainable world is a no-brainer when travel is part of your DNA and is a necessary vision when you talk the language of luxury. A more sustainable world is an ambition we are working towards through four commitments central to our métiers.

Creating and designing for the long haul

Our products are designed to be handed down from generation to generation. This belief guides us at every stage from creation through the choice of materials to manufacture. Therefore, 40% of our creative teams are trained in sustainable design. Our workshops are certified compliant with ISO14001 and our facilities, like the ones at Marsaz and Eole, have been built in accordance with the most demanding High Quality Environmental and LEED eco-construction standards.

Protecting biodiversity

We understand the need to respect nature in order to protect and conserve the top-quality natural materials we use in our products. To achieve that, we target the most demanding environmental standards, such as Leather Working Group certification for our tanneries, and Forest Stewardship Council certification for the paper we source for our packaging.

Taking action on climate change

At Louis Vuitton, half of our CO2 emissions are generated by our consumption of energy. And 80% of that impact originates with our stores. Over the past 15 years, we’ve reduced this impact by 12% by making adventurous lighting choices. To ship our products, we’re piloting an ambitious continuous improvement program that ranges from appointing committed transportation providers to reducing our packaging, and selecting low-emission vehicle fleets.

Asserting our identity as a responsible business

High environmental and social performance are central concerns for Louis Vuitton. That's why we focus on optimisation, the circular economy and recycling when selecting materials. To make sure that nothing is wasted and everything is used. We also make donations that encourage and promote reemployment by non-profit organisations in the social and solidarity economy, and channel the profits made from recycling our metal components to in-house environmental projects to create a virtuous circle.

Additional Requirements

• Sales leadership
• Understanding of the company’s policies