Job vacancy description:

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description - Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.

Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

The Sales & Client Advisor with Keys is to aid management in ensuring opening and closing procedures are performed correctly according to company’s policies. Provide customers with top quality service by meeting their needs and expectations.

GENERAL RESPONSIBILITIES

• Achieve sales goals
• Opening and closing of the store
• Ensure stockroom is organised and is set up properly so staff can easily access merchandise
• Assist management in overseeing day-to-day operations of store
• Work towards balanced strengths in sales, operations, merchandising and personnel management
• Maintain great interpersonal skills to ensure clear, effective communication with all Departments, stores, colleagues and staff
• Ensure that Customer complaints and feedback are handled appropriately and in a timely manner
• Support, follow, implement and enforce store operations manual at all times and provide feedback on any updates/changes that might become necessary
• Enforce all sustainability policies that are implemented by the company both locally and globally

STOCK, INVENTORY & LOSS PREVENTION MANAGEMENT

• Ensure store shrinkage by partnering with the Stock Associate / Operations Manager / Sales Team through sound operational execution
• Cash Registers & Safe: Ensure that the registers and safe are functioning properly and enforce back of house standards for cash/change accuracy along with timely bank deposits

VISUAL MANAGEMENT

• Assist with implementation of visual display and merchandising as directed by the SM/Direct Report according to company’s standards
• Ensure that all company information related to visual standards, received from Store. Manager and Corporate is communicated to the team as needed

STORE MAINTENANCE MANAGEMENT

• Oversee daily cleaning and physical up-keep of the inside and outside the store
• Fixtures, shelving, carpeting, lighting, and supplies: Maintain highest standards in the functioning, presentation and maintenance of store property
• Ensure proper levels of supplies are on hand at all times

WHO YOU ARE

• 3+ years of experience in a similar role, preferably within other retail or fashion companies
• Ability to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)
• Proven ability to drive results in a selling role; exceeding individual and store goals
• Commercial awareness and strong business acumen through a genuine passion for the fashion industry
• Strategic vision in order to develop the business and high level of personal performance

About brand

Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968.Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “ The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house.

While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna Gvasalia has designed both men’s and women’s collections as the artistic director.

The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

WHY WORK WITH US?

This is an exciting opportunity to join Balenciaga’s American Dream team as a Sales & Client Advisor with Keys who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

DIVERSITY COMMITMENT

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviours. Setting people for success is what we live for and it.

Additional Requirements

• 3+ years retail experience
• Strong business acumen
• Strategic vision