Job Description:

Purpose of the position: A Client Advisor contribute actively to the store sales and key indicators achievement.

They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

About Saint Laurent

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernisation of fashion and revolutionised the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewellery, scarves, ties and eyewear.

Missions & Responsibilities

• Provide an outstanding client and after-sale service to all visitors and clients.
• Show passion in connecting and reconnecting with clients, putting them at the centre, identifying their needs and anticipating their future requests.
• Cultivate a robust client portfolio to secure a proactive and growing business.
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach.
• Know how to create personalised, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture.
• Show a transparent and genuine attitude with the client and create a unique connection with them.
• Communicate in a professional and authentic way, with clients and colleagues.
• Effectively use all the available tools to optimise business opportunities.
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit.
• Adhere to all company policies and operational procedures and follow them.

Profile

• A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality.
• Have personal taste and passion for the fashion culture, like to create personalised looks.
• Have a natural business mindset and an entrepreneurial spirit.
• Open-minded and looking for a company valuing audacity and authenticity.
• Strong team spirit to achieve common goals.
• At ease with using tools and applications, learns fast with new technologies.
• Motivation to work in a fast-paced environment, able to multitask & prioritise.
• Proactive, enthusiastic, & with a problem-solving attitude.
• Excellent written, oral & listening skills, in English and local language.
• Embrace change and see it as an opportunity to grow and develop.

Job Category: Luxury Retail
City: Dubai
Country: United Arab Emirates
Schedule: Full-Time
Located Remotely? N
Relocation? N
Organisation: Saint Laurent - AP Luxury Goods Gulf LLC
Position Type: Client Advisor

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

A global Luxury group, Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watches: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.

There are excellent career development programs available. Employees are supported in building new skills through training, mentorship, and hands-on experiences. Leadership potential is nurtured through targeted development plans. Promotions are offered to high performers. With opportunities around the globe, employees can gain experience in new locations. Saint Laurent invests in the growth of talent internally.

Climate action is a priority. We are taking steps to reduce our environmental footprint across production, packaging and transportation. Investments are being made in energy-efficient operations. We are exploring innovative materials and designs to create luxury goods more sustainably. Saint Laurent recognises the urgency of climate change and is dedicated to ambitious improvements.

Additional Requirements

• Professional experience in luxury retail
• Excellent written-oral-listening skills
• Company policies
• Operational procedures