Job description:

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasise working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental 'Colleague Journey' that exceeds colleague expectations.

What you will be part of:
You'll join our mission
We want to surprise and delight every guest that walks through our doors. To make a difference to their day, every day. And to keep improving so we're always the very best.

You'll share our vision
We want to be the best luxury hotel group in the world. And we want to have the world see us that way.

An ideal candidate must have a minimum of one year of experience working in a 5-star hotel, luxury retail, agency or marketing environment in a similar role.

About Us:

An ideal candidate must have experience in Club Lounge in a luxury hotel environment and speak fluently at least one European language in addition to English.

Your responsibilities:

• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
• Be able to deliver service by understanding the guest requirements.
• Carry out all tasks in a friendly, courteous and efficient manner.
• Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
• Be able to process MOHG Gift cards and other non-cash methods of payment.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.

Additional responsibilities:

• Ensure product knowledge is up to date.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Support as required other outlets as assigned by the Restaurant / Outlet Manager.
• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Report guest’s preference to superiors and act upon them whenever known.

Benefits

Retirement Plans
When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Health and Wellness
Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Colleague Wellness
Finding the right work-life balance is important. Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Learning & Development
Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. Here are just a few of the opportunities we offer.

Graduate opportunities

Cultivating our future leaders
Be part of a Michelin Star restaurant team in London. Become a finance expert in Singapore. Build key accounts with the Commercial team in New York. There are many paths to becoming a leader: join our eighteen-month Rising Fans Programme and discover who you're meant to be.
You don't need any experience of working in hotels to apply, but we are looking for people who are passionate about our industry. This is an opportunity to grow with us on a lifelong learning and development journey.

Job title: Marketing & Communications Coordinator
Contract: Full-time, Permanent
Department: Marketing & Communications
Reporting To: Director of Marketing
Location: Mandarin Oriental Jumeira, Dubai

Additional Requirements

• Knowledge of point of sales system
• Fluent in Russian language
• Product knowledge