Job overview:

As a Microsoft Data Centre Technician (DCT), you will stage, set up and perform hardware deployments.
In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures.

This opportunity will allow you to deepen your understanding of Data Centre standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarising yourself with security and data management procedures, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centres in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimisation at the forefront of our data centre design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities:

Key responsibilities include:

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labelling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data centre operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data centre facilities.
• Fosters a secure and safe work environment while ensuring strict compliance with safety and security protocols.
• Exhibits readiness for on-call duties, ensuring prompt and effective responses to emergencies as a dedicated part of the role.
• Adaptable to relocation between data centres as needed and embraces the physically active nature of the role, ensuring seamless support across diverse operational requirements.
• Embodies our culture and values.

Qualifications:

We're ideally looking for an individual who can offer the following:

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.
• Exhibits readiness for on-call duties (one week per month).
• Adaptable to relocation between data centres as needed: Please note that a valid driving license / willing to obtain a valid driving license is mandatory, since there is travel between the different sites in Dubai, and this is 100% on site position.
• Embraces the physically active nature of the role, including wearing safety equipment and clothing.

While not required, we also look for the following Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Summary:
Work site: Microsoft on-site only
Travel: 0-25 %
Role type: Individual Contributor
Profession: Data Center
Discipline: Data Centre Technicians
Employment type: Full-Time
Location: Dubai, UAE

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

BENEFITS AND PERKS

• Industry leading healthcare
• Savings and investments
• Giving programs
• Educational resources
• Maternity and paternity leave
• Opportunities to network and connect
• Discounts on products and services
• Generous time away

Our philosophy

To empower every individual and every organisation on the earth to accomplish more

Our culture

We will only achieve our mission if we live our culture. We start by becoming learners in all things – having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive and working together as one.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

At Microsoft, we prioritise industry-leading healthcare for our employees, recognising its manifold benefits. Our commitment to providing top-tier healthcare ensures access to cutting-edge medical treatments and technologies, resulting in improved health outcomes and enhanced quality of life.

With a focus on preventative care and wellness initiatives, we empower our employees to proactively manage their health, reducing the incidence of chronic diseases and promoting overall well-being. Through patient-centred care and personalised treatment plans, we foster strong relationships between employees and healthcare providers.

Furthermore, our investment in research and innovation drives advancements in medical science, facilitating breakthrough treatments and therapies. By offering industry-leading healthcare, we not only prioritise the health and happiness of our employees but also contribute to a more resilient workforce and community.

Savings and investments

At Microsoft, we understand the importance of financial security and empowerment.
That's why we offer robust savings and investment opportunities to our employees. By encouraging a culture of saving and investing, we provide our team members with the tools and resources to build a secure financial future. Whether through employer-sponsored retirement plans, such as 401(k)s, or other investment options, we empower our employees to grow their wealth and achieve their long-term financial goals.

By taking proactive steps towards savings and investments, our employees can enjoy greater financial stability, peace of mind, and opportunities for wealth accumulation over time

Maternity and paternity leave

At Microsoft, we recognise the importance of supporting employees during significant life transitions, including the arrival of a new family member. That's why we offer comprehensive maternity and paternity leave benefits to ensure our employees can prioritise their family responsibilities without sacrificing their career.

Our maternity and paternity leave policies provide ample time off for bonding with newborns or newly adopted children, allowing parents to fully engage in the early stages of their child's development. We believe that fostering a supportive and inclusive work environment includes accommodating the needs of growing families. By offering generous maternity and paternity leave benefits, we demonstrate our commitment to the well-being and work-life balance of our employees, ultimately contributing to a happier, more fulfilled workforce.

Educational resources

At Microsoft, we take pride in our commitment to corporate social responsibility and giving back to our communities.
Through our giving programs, we empower employees to make a positive impact on the causes and organisations they care about most.

Whether through volunteer opportunities, donation matching initiatives, or charitable events, we actively support philanthropic efforts that address social, environmental, and humanitarian needs. Our giving programs not only strengthen our connection to the community but also foster a sense of purpose and fulfilment among our team members. By encouraging generosity and service, we strive to create a culture of compassion and make a meaningful difference in the world around us.

Opportunities to network and connect

At Microsoft, we understand the value of building strong professional relationships and fostering connections within our industry and beyond. That's why we offer numerous opportunities for networking and connecting with peers, mentors, and industry leaders.

From internal networking events and workshops to industry conferences and seminars, we provide platforms for employees to exchange ideas, collaborate on projects, and expand their professional circles. Additionally, our company culture emphasises mentorship and relationship-building, encouraging employees to seek guidance and support from experienced colleagues. By facilitating networking opportunities, we empower our team members to enhance their skills, explore new career paths, and cultivate valuable connections that can drive personal and professional growth.

Generous time away

At Microsoft, we recognise the importance of work-life balance and understand that time away from the office is essential for recharging, rejuvenating, and spending quality time with loved ones. That's why we offer generous time-off benefits to our employees.

Whether it's vacation days, personal days, or flexible scheduling options, we encourage our team members to take the time they need to rest and recharge. Additionally, we provide comprehensive paid time off for life events such as parental leave, bereavement leave, and medical leave, ensuring that our employees can prioritise their health and well-being without worrying about financial stress. By offering generous time away benefits, we demonstrate our commitment to supporting the holistic needs of our workforce and promoting a healthy work-life balance for all.

Additional Requirements

• 2+ years hands-on experience
• CompTIA A+/Server+ certifications