Job Purpose:

Support the Merchandise Support Controllers, and Manager Merchandise by providing operational supervision at all Emirates Official Store retail outlets (various locations: Emirates Official Stores; EGHQ, EGIT, dnata Travel Centre, DXB Airport and The Dubai Mall). Lead a team of sales experts to achieve revenue and profit targets whilst ensuring the reputation of the Emirates brand is sustained at all times.

Salary & Benefits:

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

Generic:

• Supervise operations at all Emirates Official Stores within the UAE, ensuring financial targets are met and CCMB branding standards are maintained in line with department?s visual style guide (VSG)
• Ensure inventory management is monitored in each outlet ensuring detailed standards and procedures document are available in each part of the business. Organise annual stock-takes and any flash stock takes that may be required during the financial year.
• Arrange product deliveries to the Official Stores liaising with EK Stores and the relevant business partners if necessary
• Create (with the Specialist) and maintain a rolling market calendar for your business unit ensuring all other business units within the merchandise department are in sync.
• Produce pre-agreed weekly or monthly reports (depending on the business) to be provided to the Manager Merchandise for further discussion.
• Arrange monthly visits ensuring that Official Stores handled are visited at least once a month and regular store-walks.
• Lead, mentor and develop a team of Official Store sales experts, ensuring financial targets are met and CCMB standards are maintained to a high standard. Create a monthly roster for the sales team based on the needs of the business.

Official Store responsibilities:

• Take responsibility for visual merchandising at the three Emirates Official Stores making changes once a week at HQ (once a month at the other stores). Decisions will be based on new product intake, promotional activity and general sales performance observations
• Have full knowledge of the Retail Point of Sale system. Liaise with the Promotions Support Controller to ensure it remains compliant with audit requirements at all times. Oversee any future enhancements or required integrations on this product.
• Supervise the setting up and day to day operations of any remote Official Stores. This includes Dubai Airshow (every two years starting in 2023), possibly Arabian Travel Market (2023 onwards) and any other similar opportunities.

Dubai Duty Free responsibilities:

• Present new product ideas to the Purchasing team at DDF on a monthly basis ensuring profit margins for each item are in line with budget expectations.
• Fulfil DDF orders in line with their procedures, liaising with EK Stores and arranging third party transportation requirements.
• Create invoices for Dubai Duty Free and ensure payment is made in a timely manner.
• Take responsibility for the fulfilment of any other wholesale account that wants to purchase product from Emirates Official Store.

The Dubai Mall responsibilities:

• Be the first point of contact with our Guest Booking system run by Digitickets, UK. Monitor daily bookings and ensure action is taken should slots need to be cancelled or re-arranged.
• Monitor the Flight simulator customer service mailbox and respond to all customer enquiries.
• Liaise with the Promotions Support Specialist in order to set up a dashboard and use Google Analytics to make recommendations on marketing plans based on customer data.
• Create invoices for Emaar Entertainment and ensure payment is made in a timely manner

Qualifications & Experience:

Qualifications & Experience and Skills

• 12 Years schooling or equivalent
• Marketing & Media Communication. Other 3+ Years
• Working experience in a sales environment is essential. Leadership of a team would be a strong
• advantage as would experience with marketing calendars and visual merchandising.
• Excellent analytical and reporting skills. Should have strong communication skills both in written and spoken English. Any other languages would be an advantage.
• It would be a strong advantage to have good knowledge of the airline industry, Sports events and Arab cultures etc. The ability to handle several diverse projects concurrently and independently is critical.
• Should have a friendly demeanour and good inter-personal skills.
• Should be Proficient in MS Word, MS Excel and MS PowerPoint.

Fixed Compensation for Dubai based roles

• Competitive base salary, paid tax free and reviewed annually
• Accommodation or a cash alternative
• Transport or a cash alternative

Variable Compensation for Dubai based roles

• Role specific allowances – payable to those in specialist roles or who have specialist skills
• Eligibility for the Emirates Group Profit Share scheme – an annual scheme that pays out to all eligible colleagues if the Group profit target is exceeded

Benefits (contractual)

• Medical insurance; Life insurance; Personal accident / Workmen’s Compensation – insurance to ensure you are appropriately covered for medical treatment, emergencies and accidents whilst employed by the Group.
• Education Support Allowance – assistance with the cost of your eligible children’s education in Dubai or abroad, applicable to eligible grades only.
• Annual leave – a minimum of 30 calendar days per year.
• Annual leave travel – a return ticket home each year, paid for by the Group.
• End of Service Benefit - a gratuity payment at the end of your service with the company which increases with your length of service.
• Pension Scheme – a retirement savings plan, applicable to eligible grades and nationalities only.

Benefits (non-contractual)
Emirates Group Staff Travel – enables you, your family and friends to travel the world at discounted rates on Emirates Airline and selected other airlines.

Emirates Platinum Card – enables you to benefit from discounts on shopping, dining, entertainment, services, leisure and hotels from 1000’s of retailers in Dubai and around the world.

Our culture and diversity

The Emirates Group has a lot in common with Dubai. The languages, cultures and ethnic backgrounds that make up our group help us innovate and grow our business in exciting ways. For example, Emirates was the first to introduce onboard showers. We also believe that the customer experience we offer is really different. And of course, safety is paramount – it’s there in everything we do. In the Middle East, dnata was one of the earliest adopters of electric ramp vehicles and ‘smart’ battery charging. We have also introduced Vaculex loading aids in Dubai, which are safer for staff and more cost effective for customers.

Our initiatives

Our whole industry is committed to reducing aviation’s carbon footprint. As a group, we want to go further than that – and make sustainability and eco-efficiency the cornerstones of all group operations in the air, and on the ground. We go further than making a difference within the industry. At dnata4good, we come together to reach out and support children in need and endangered wildlife all around the world. The Emirates Airline Foundation is another way we are actively working towards creating a better world for children. We provide life-changing medical treatment, clean water and educational opportunities.

Additional Requirements

• Proficient in MS Word and MS Excel
• Working experience in a sales environment