Job description:

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasise working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental 'Colleague Journey' that exceeds colleague expectations.

What you will be part of:
You'll join our mission
We want to surprise and delight every guest that walks through our doors. To make a difference to their day, every day. And to keep improving so we're always the very best.

You'll share our vision
We want to be the best luxury hotel group in the world. And we want to have the world see us that way.

An ideal candidate must have a minimum of one year of experience working in a 5-star hotel, luxury retail, agency or marketing environment in a similar role.

Responsibilities

• Adheres to all standards, policies, and procedures (SOPs, etc.).
• Assists the Director of Marketing to implement campaigns in accordance with the programme or plan.
• Maintains and administers media plan in a structured and systematic manner.
• Assists to maintains the inventory and ordering of collaterals, media kits or corporate gifts.
• Assists to ensure media kits and other Marketing Communications related material originating from hotel is appropriate, error-free and brand compliant.
• Assists with managing and organisation of all on-property and off-property promotions (F&B events, chef appearances, spa promotions).
• Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files…etc.
• Maintains communication and coordination with external agencies.
• Reviews and provide guidelines, as well as assisting to develop or enhance hotel presentations for internal and external uses.
• Manages and follow up with Accounts on purchase orders, payments as relevant.
• Provides insights and creative support for quarterly priorities - competitor reviews, communication platforms and key messages.
• Supports hotel photo or video shoots.
• Responds to trade or guest requests and needs professionally, timely and with passion.
• Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations.
• Immaculately groomed and articulate, highly professional appearance.
• Responds to trade, media or guest requests in a professional and timely manner.
• Be resourceful to provide information or note down requests from other colleagues.
• Demonstrates business ethics and personal integrity.
• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Develops and uses systems to organize and keep track of information.
• Prepares monthly departmental and marketing reports.
• Ensures timely response to all guests, agencies or stakeholders’ enquiries.
• Manages all purchase orders, tracking and filing.
• Desk research eg. competitor's activities monitoring, market events happening etc.
• Maintains in-house, city and regional events/holiday calendar
• Other duties assigned by hotel management.

Benefits

Retirement Plans
When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Health and Wellness
Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Colleague Wellness
Finding the right work-life balance is important. Our global Colleague Wellness Week in September is one of the ways we help our colleagues lead a healthier, and happier lifestyle.

Learning & Development
Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. Here are just a few of the opportunities we offer.

Graduate opportunities

Cultivating our future leaders
Be part of a Michelin Star restaurant team in London. Become a finance expert in Singapore. Build key accounts with the Commercial team in New York. There are many paths to becoming a leader: join our eighteen-month Rising Fans Programme and discover who you're meant to be.
You don't need any experience of working in hotels to apply, but we are looking for people who are passionate about our industry. This is an opportunity to grow with us on a lifelong learning and development journey.

JOB TITLE: Marketing & Communications Coordinator
CONTRACT: Full-time, Permanent
DEPARTMENT: Marketing & Communications
REPORTING TO: Director of Marketing
LOCATION: Mandarin Oriental Jumeira, Dubai

Additional Requirements

• Experience in photo or video shoots